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Customer ExperienceFinancial Services & FintechUnleashing efficiency using intelligent automation in banking and financial services
Uncover what innovative solutions forward-thinking banking and financial services brands are leveraging to enhance customer experience, optimize operations and foster customer loyalty.
People & CultureGamesThe game-changing potential of diversity in player support
Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.
AI DataGenerative AI hallucinations: Why they occur and how to prevent them
Hallucinations are an obstacle to building user trust in generative AI applications. Learn about the phenomenon, including best practices for prevention.
AI DataGenerative AI survey results: Customers expect brands to be transparent
A survey conducted by TELUS Digital unveiled consumer concerns about misinformation and bias in generative AI. Learn more.
AI DataThree ways RLHF is advancing large language models
Learn how reinforcement learning from human feedback helps AI models respond to complex human preferences, reduce bias and decrease the occurrence of hallucinations.
Customer ExperienceLet's get visual: Adding video to your customer service operations
We're in the visual age. Find out why more customers are demanding video customer service and video FAQs from brands in 2023.
Digital ExperienceHealthcareNavigating the changing landscape of healthcare patient management
Uncover how digital tech like the cloud, omnichannel support and automation can meaningfully improve the patient experience in the healthcare industry.
AI DataData governance with AI data collection
Robust data governance not only improves data quality, it offers a standard to ensure that data is consistent, complete and accurate. Find out more.
Digital ExperienceNow we're talking: Multimodal voice and the future of digital CX
Are you familiar with multimodal voice? Learn more about the technology set to have an important role in the future of digital CX.
AI DataArtificial intelligence, real benefits: Applying generative AI in CX
Generative AI has seemingly limitless potential for brands who lead with their digital CX. Investigate the benefits of AI customer service.
Trust & SafetyLocation, location, moderation: Selecting the right locale for your content moderation operations
Uncover why choosing the right location is essential for an effective content moderation outsourcing strategy.
Digital ExperienceFinancial Services & FintechGoing beyond transactions: How card brands can offer elite digital CX
Uncover how a mix of human interaction and automated tools can help card services brands build digital customer experiences that foster customer loyalty.
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