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Latest insights

1. 

   Trust & SafetyTravel & Hospitality

   Four ways content moderation can build trust for travel and hospitality brands

   Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.

   Trust & SafetyTravel & Hospitality

   Four ways content moderation can build trust for travel and hospitality brands

   Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.

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2. 

   AI Data

   How to detect and mitigate machine learning model drift

   Model drift degrades the accuracy of your ML model over time. Discover some best practices for detecting and mitigating it quickly and efficiently.

   AI Data

   How to detect and mitigate machine learning model drift

   Model drift degrades the accuracy of your ML model over time. Discover some best practices for detecting and mitigating it quickly and efficiently.

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3. 

   Customer Experience

   Why South Africa is ideal for CX outsourcing

   Global brands considering customer experience (CX) outsourcing locations have their eyes on South Africa. Learn why.

   Customer Experience

   Why South Africa is ideal for CX outsourcing

   Global brands considering customer experience (CX) outsourcing locations have their eyes on South Africa. Learn why.

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4. 

   Trust & SafetyGames

   More than a game: Why player communities need content moderation

   Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.

   Trust & SafetyGames

   More than a game: Why player communities need content moderation

   Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.

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5. 

   AI Data

   Four key metrics for ensuring data annotation accuracy

   High-quality data annotation is critical to the performance of your AI model. Here are four key metrics to consider for measuring annotation accuracy.

   AI Data

   Four key metrics for ensuring data annotation accuracy

   High-quality data annotation is critical to the performance of your AI model. Here are four key metrics to consider for measuring annotation accuracy.

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6. 

   Customer ExperienceFinancial Services & Fintech

   Unleashing efficiency using intelligent automation in banking and financial services

   Uncover what innovative solutions forward-thinking banking and financial services brands are leveraging to enhance customer experience, optimize operations and foster customer loyalty.

   Customer ExperienceFinancial Services & Fintech

   Unleashing efficiency using intelligent automation in banking and financial services

   Uncover what innovative solutions forward-thinking banking and financial services brands are leveraging to enhance customer experience, optimize operations and foster customer loyalty.

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7. 

   People & CultureGames

   The game-changing potential of diversity in player support

   Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.

   People & CultureGames

   The game-changing potential of diversity in player support

   Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.

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8. 

   AI Data

   Generative AI hallucinations: Why they occur and how to prevent them

   Hallucinations are an obstacle to building user trust in generative AI applications. Learn about the phenomenon, including best practices for prevention.

   AI Data

   Generative AI hallucinations: Why they occur and how to prevent them

   Hallucinations are an obstacle to building user trust in generative AI applications. Learn about the phenomenon, including best practices for prevention.

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9. 

   AI Data

   Generative AI survey results: Customers expect brands to be transparent

   A survey conducted by TELUS Digital unveiled consumer concerns about misinformation and bias in generative AI. Learn more.

   AI Data

   Generative AI survey results: Customers expect brands to be transparent

   A survey conducted by TELUS Digital unveiled consumer concerns about misinformation and bias in generative AI. Learn more.

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10. 

    AI Data

    Three ways RLHF is advancing large language models

    Learn how reinforcement learning from human feedback helps AI models respond to complex human preferences, reduce bias and decrease the occurrence of hallucinations.

    AI Data

    Three ways RLHF is advancing large language models

    Learn how reinforcement learning from human feedback helps AI models respond to complex human preferences, reduce bias and decrease the occurrence of hallucinations.

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11. 

    Digital ExperienceHealthcare

    Navigating the changing landscape of healthcare patient management

    Uncover how digital tech like the cloud, omnichannel support and automation can meaningfully improve the patient experience in the healthcare industry.

    Digital ExperienceHealthcare

    Navigating the changing landscape of healthcare patient management

    Uncover how digital tech like the cloud, omnichannel support and automation can meaningfully improve the patient experience in the healthcare industry.

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12. 

    AI Data

    Data governance with AI data collection

    Robust data governance not only improves data quality, it offers a standard to ensure that data is consistent, complete and accurate. Find out more.

    AI Data

    Data governance with AI data collection

    Robust data governance not only improves data quality, it offers a standard to ensure that data is consistent, complete and accurate. Find out more.

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