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Infographic: 2024 customer service preferences

Customer Experience
Posted April 18, 2024
customer considering her options with questions marks around her head

No one wants to be stuck on hold with customer service, but would you be willing to wait a little longer to save a few dollars? 78% of Americans would! TELUS Digital (formerly TELUS International) recently conducted a survey that explored the customer service preferences of consumers today. Explore the results below to learn how customers want support from brands.

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