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- Customer Experience
Under the spotlight: Three strategic focus areas for CX leaders in 2025
Read about today's heightened scrutiny on CX leaders in this article by Kory Laszewski, vice president of global CX solutions at TELUS Digital.
- Customer Experience
Next-gen KPIs for CX: Redefining customer experience measurement
Discover how organizations can move beyond traditional customer experience metrics and adopt a more holistic measurement framework using next-gen key performance indicators.
- AI Data
Effectively applying human intelligence for evolving generative AI training
Discover how high-quality data curated by subject-matter specialists is enhancing large language models' reasoning capabilities and paving the way for agentic AI.
- Customer Experience
Unlocking B2B sales success with AI, automation and data
Discover how technology empowers B2B sales teams to drive customer obsession, strengthen relationships and accelerate business growth.
- Digital ExperienceCommunications & Media
How telecom brands can seize industry opportunities with AI
As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.
- AI Data
AI at work: How employees are using generative AI
Discover the survey results from TELUS Digital that explore how employees are using publicly available GenAI assistants at work.
- Customer Experience
Call center basics: A return to fundamentals
Even as the call center industry and everything around it changes, the basics of customer service endure. Explore five contact center fundamentals.
- Customer Experience
Securing CX budget: Best practices for 2025 and beyond
CX leaders must make a strong case for investments to secure resources. Discover expert insights and strategies for winning CX budgets effectively.
- AI Data
Agentic AI: The autonomous revolution that is reshaping enterprises in 2025
Discover how agentic AI is transforming business operations through its autonomous decision-making capabilities that transcend traditional AI applications.
- Digital Experience
25 digital customer experience stats to know for 2025
Explore this list of key digital customer experience statistics to see how they can help shape your 2025 business strategies.
- Digital Experience
Digital transformation best practices according to leaders
To meet rising customer expectations, companies must evolve through digital transformation. Discover best practices from CX leaders and industry analysts.
- Digital Experience
2024 digital transformation pulse check: A snapshot of trends, challenges and opportunities from CX leaders
Discover key insights from an Everest Group survey combined with perspectives from leaders and analysts on CX trends, investment priorities and more.
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