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  1. Illustration of various forms fine-tuning methods for large language models, including fine-tuning, prompt engineering, RLHF and RAG. Each of these methods is illustrated with iconography and shown to be connected
  2. Futuristic illustration of a car in motion, meant to symbolize AI technology in the automotive industry
  3. Illustration including an icon of a chat bubble and headset meant to symbolize contact centers, and data points meant to symbolize AI data
  4. Two people floating and surrounded by a web of interconnected icons depicting a lock, shield, alert, cloud, key, password and more, all meant to symbolize responsible AI
  5. Photo of a group of people sitting in a circle, meant to represent a focus group to design for customer empathy
  6. Illustration of a paper airplane breaking through a maze, used to symbolize overcoming challenges
  7. People gathered around a whiteboard in an office setting, with one individual writing on the whiteboard, meant to symbolize the understanding of customer data necessary in customer experience
  8. Two people and a robot at a table, with the robot shaking one person's hand, all meant to symbolize chatbot empathy
  9. Illustration of two people combining shapes meant to symbolize the sharing of information that happens in knowledge management
  10. Abstract image evocative of outer space with the text "2024 trends"
  11. An illustration of a robot with icons around its head denoting the types of content that can be generated by AI, including, text, voice, video and code.
  12. customer considering her options with questions marks around her head

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