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Cloud & IT LifecycleTechnologyThe strategic advantage of outsourcing your IT service desk
Providing a high performing IT service desk to meet employee needs is challenging. Discover how outsourcing can make your team more efficient and effective.
Digital ExperienceFinancial Services & FintechHow financial services brands can make omnichannel customer experience a priority
From top-line growth to enhanced customer experience, the benefits of an omnichannel strategy are substantial for financial services brands. Discover three tips for successful implementation.
Digital ExperienceGamesHow gaming player support is evolving with chatbot technology
Gamers are a passionate community and word of poor customer service can spread instantly. Discover how emerging chatbot tech can enhance the player support experience.
Customer ExperienceFinancial Services & FintechWhy Millennials prefer banking with non-financial brands
The majority of Millennials would rather go to the dentist than listen to a message from the bank. Learn how tech companies are winning over this coveted demographic in the financial services industry.
Digital ExperienceGamesHow to adapt gaming player support to modern tech disruptors
Discover how player support is evolving to meet new standards set by industry disruptors like mobile gaming, digital subscriptions, streaming services and virtual reality.
Digital ExperienceDoes big data always mean big benefits for customers?
Data is the foundation of modern innovation but whether these disruptions make the world better is up for debate. Discover the pros and cons of using big data to inform the CX.
Customer ExperienceFinancial Services & FintechHow customer service is evolving with P2P payments
Discover how the financial services industry is changing to address the rising popularity of peer-to-peer (P2P) payments and the unique customer service challenges in the space.
Cloud & IT LifecycleTechnologyHow IT outsourcing enables tech company growth
Discover how IT outsourcing can help fast-growing technology companies keep pace in today’s highly competitive market by realizing efficiencies in three key areas.
Digital ExperienceHealthcareHow artificial intelligence is revolutionizing the patient experience in healthcare
Discover how artificial intelligence is improving healthcare customer service by solving some of the most cumbersome problems facing the industry today.
Digital ExperienceHealthcareHealthcare customer service goes high-tech with immersive technology
Discover four technologies that are gaining traction in the healthcare industry as companies merge a functional, high-quality experience with the empathy patients are looking for.
Digital ExperienceChatbots: The pros and cons of automated customer service
Learn what key factors to consider before introducing chatbots to your customer service strategy, with lessons from Microsoft, Estée Lauder and Airbnb.
Customer ExperienceTechnologyCustomer service for seniors: Why tech companies are taking an old-school approach
Despite their innovative products, discover why fast-growing tech companies, like Honor and Intuition Robotics, are taking an old-fashioned approach to customer service
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