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  1. Two people and a robot at a table, with the robot shaking one person's hand, all meant to symbolize chatbot empathy
  2. Illustration of two people combining shapes meant to symbolize the sharing of information that happens in knowledge management
  3. Abstract image evocative of outer space with the text "2024 trends"
  4. An illustration of a robot with icons around its head denoting the types of content that can be generated by AI, including, text, voice, video and code.
  5. customer considering her options with questions marks around her head
  6. Illustration of a person interacting with a robot; the robot has four arms and is holding screens with various icons, including settings cogs, stars, a question mark and a lightbulb — all meant to symbolize contact center automation
  7. Illustration of a human hand and a robot hand giving a high five, as well as icons to convey online content and a web browser, all symbolizing content moderation and generative AI
  8. Illustration of a "Contact Us" form with fields for "name," "email," "message" and a "Submit" button, accompanied by a depiction of a customer service agent on a laptop and related customer service iconography
  9. Illustration of a robot meant to represent AI, an iceberg labeled as "AI BIAS" and some depictions meant to convey data
  10. Photograph of a person holding and speaking into a smartphone, meant to symbolize voice technology
  11. Three customer service agents behind computers with various iconography floating around them, including conversation bubbles, paper airplanes, check marks and "24/7", all meant to symbolize right channeling
  12. Model of a human pondering while looking at the word "AI" meant to symbolize consumer sentiment on generative AI training data

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