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Customer ExperienceEverest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas
Everest Group evaluated and compared 43 providers for its 2024 PEAK Matrix® Assessment for Customer Experience Management (CXM) Services in the Americas. Rankings were based on market impact, vision and capabilities.
Download this report to uncover why analysts and buyers have named TELUS Digital a ‘Leader’ for the sixth consecutive year.
Digital ExperienceThe CCaaS breakthrough: Redefining customer interactions with AI
Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan sponsored by TELUS Digital (formerly TELUS International).
People & Culture2023 Sustainability and ESG Report
See how team members brought the TELUS Digital values to life in communities around the world.
Customer ExperienceExecs In The Know: 2024 CX Leaders Trends & Insights
Access the latest survey results and stay on top of customer experience (CX) developments in 2024 with this new report by Execs In The Know, sponsored by TELUS Digital (formerly TELUS International).
AI DataEverest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024
Discover why TELUS Digital has been named a Leader in Everest Group's Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024.
AI DataEverest Group survey results: Enterprise readiness for generative AI adoption in customer experience management
Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results.
AI DataIDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment
This global assessment evaluates vendors offering data labeling software technologies and capabilities.
Customer ExperienceEverest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023
Discover why analysts and buyers have named TELUS Digital (formerly TELUS International) a "leader" for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.
Trust & SafetyTELUS Digital a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services
NelsonHall analyzed the performance of customer experience (CX) vendors offering content transformation services — including content moderation — for its NEAT Evaluation.
People & Culture2022 Sustainability Report: Unlocking opportunity
Read the 2022 TELUS Digital Sustainability Report to gain insight into our company’s areas of focus and forward-looking commitments.
Trust & SafetyEverest Group 2023 PEAK Matrix for Trust and Safety Providers
Everest Group evaluated and compared 25 trust and safety providers for its 2023 Trust and Safety PEAK Matrix® assessment. Download the analyst report.
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