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Latest insights

  1. Illustration of a lock on a shield, meant to convey security against fraud when crowdsourcing AI data
  2. Photograph of TELUS Digital team members collaborating in a meeting room
  3. Illustration of a ruler, pencil, eraser, magnifying glass and a piece of paper, meant to symbolize a blueprint, which is an important thing to have when identifying use cases for generative AI in CX.
  4. Illustration of a person speaking into a smartphone, with various icons for settings cogs, microphones and text, all meant to represent voice technology.
  5. Photograph of a person typing on a laptop with various illustrated elements circling around, including search bars, an envelope, an exclamation mark and a heart
  6. Illustration of various forms fine-tuning methods for large language models, including fine-tuning, prompt engineering, RLHF and RAG. Each of these methods is illustrated with iconography and shown to be connected
  7. Futuristic illustration of a car in motion, meant to symbolize AI technology in the automotive industry
  8. Illustration including an icon of a chat bubble and headset meant to symbolize contact centers, and data points meant to symbolize AI data
  9. Two people floating and surrounded by a web of interconnected icons depicting a lock, shield, alert, cloud, key, password and more, all meant to symbolize responsible AI
  10. Photo of a group of people sitting in a circle, meant to represent a focus group to design for customer empathy
  11. Illustration of a paper airplane breaking through a maze, used to symbolize overcoming challenges
  12. People gathered around a whiteboard in an office setting, with one individual writing on the whiteboard, meant to symbolize the understanding of customer data necessary in customer experience

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