CX Best Practices

  1. Travel and hospitality adapting with pandemic
    Article
    CX Best Practices

    How travel and hospitality brands are adapting with the pandemic

    As economies around the world cautiously re-open, travel and hospitality brands’ CX needs will likely remain unpredictable for the foreseeable future. Discover the keys to successfully navigating the road to recovery.

  2. Article
    CX Best Practices

    The Secret for Telling a Great Marketing Story

    Marketing needs a story with some structure, and we're not talking a messaging house.

  3. CX Best Practices

    Four things the best CX disruptors do right

    CX leaders aren’t following trends; they’re blazing their own paths to win customers. Discover four lessons to be learned from the best CX disruptors and how to apply them to your organization.

    Article
  4. Gaming support - controller
    Article
    CX Best Practices

    Level up: How games companies are embracing the surge in player support

    Games companies have experienced a historic surge in demand in recent months. Discover how they are rising to the challenge to meet increasing demands for player support.

  5. Encouraging empathy in CX
    Article
    CX Best Practices

    Three ways to encourage empathy in CX during a crisis

    In good times and in bad, empathy is the key to great customer service. Discover three ways to inspire empathy in your team and your CX.

  6. CX transparency - resized V3
    Article
    CX Best Practices

    Four ways to make your customer experience more transparent

    Transparency of information has taken on increased meaning in our daily lives. From influencing consumer decisions and impacting brand trust, learn how to make your customer experience more transparent to benefit both your business and customers.

  7. Importance of staying connected to customers in times of crisis
    Article
    CX Best Practices

    The importance of staying connected with customers during a crisis

    Maintaining business continuity while demonstrating awareness of the current COVID-19 situation is a delicate balancing act. Discover best practices on how to effectively connect with your customers during challenging times.

  8. Cat curiously peeking out from behind the white background
    CX Best Practices

    How curiosity in the contact center leads to better CX

    Curiosity isn’t just an innate characteristic people possess. Rather, it’s a behavior that can be learned with a little encouragement. Learn how to foster a culture of curiosity in the workplace and improve the customer experience in the process.

    Article
  9. hammer about to break a piggy bank
    Article
    CX Best Practices

    Improve customer service without breaking the bank

    True or false: Great customer service requires significant financial investment? False! Discover expert tips to improve your brand’s customer service without breaking the bank.

  10. Three TELUS International team members sitting around a desk and looking at a computer
    Article
    CX Best Practices

    Hiring the best in customer service

    Hiring top customer service talent takes effort, a smart strategy and dedication. Discover four best practices for building a standout team.

  11. stack of loyalty cards
    Article
    CX Best Practices

    Do loyalty programs really drive customer loyalty?

    From travel, to groceries, to oil changes, there’s a loyalty program for just about everything these days. But, do these programs actually accomplish what their namesake suggests: drive repeat business and secure customer loyalty?

  12. speech bubble made out of country flags
    Article
    CX Best Practices

    Speaking your language in customer service

    Multilingual customer care is key to staying competitive in a global marketplace, but it hasn’t always been easy to deliver. Learn how technology like AI and machine learning can give you an edge.

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