Customer Service Outsourcing

Access highly engaged customer service talent to deliver seamless experiences throughout the customer journey, across languages and channels. With our global delivery centers and proven ability to source and train agents, your brand can achieve better customer outcomes without breaking the bank.

Contact sales

Drive success through engagement
Get better outcomes from empathetic team members who take the time to understand and extend your culture. Our highly-engaged agents are trusted in the moments that matter.
Elevate customer loyalty and retention
Lift your most important customer service metrics by providing intuitive support that keeps your customers satisfied and strengthens their connection to your brand.
Leave no customer behind
Be there for your customers across languages, time zones and channels, ensuring every customer receives timely assistance no matter where or how they reach out.

Elevate your customer service operations with talent and AI-tooling

Access a global network of highly-trained customer service professionals ready to represent your brand and uphold your standards. Our teams deliver exceptional experiences across all channels, fueled by world-class engagement and proven agent-facing technologies.

Access capable, global talent

>78K
Team members worldwide
64
Delivery centers
31
Countries

Become the next success story

Bringing efficiency to a leading food delivery platform's overwhelmed contact center
See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.
- 12%Reduction in average handle time (AHT)
Read the case study
Helping a global media and technology company deliver secure, efficient customer experience at scale
See how an enduring partnership with TELUS Digital enables the delivery of innovative customer support solutions.
- 10Year partnership (and counting)
Read the case study
Elevating the customer experience for a leading cryptocurrency platform
Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.
- 600Team member ramp in 12 weeks
Read the case study

AWARDS AND RECOGNITION

Customer service excellence

We’ve been named to the IAOP Global Outsourcing 100® list for nine straight years, and a winner of the Excellence in Customer Service award from Business Intelligence Group for the last five.

Guide

Next-generation KPIs: Redefining customer experience measurement

Customer experience (CX) is evolving — and your measurement strategy should too. Discover how next-generation KPIs can offer deeper insight into CX performance, from customer effort and journey satisfaction to agent engagement and digital maturity.

Access the guide