CX Best Practices

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  3. CX Best Practices
  1. Two people buying goods online using a smart phone.
    Case Study
    CX Best PracticesFinancial Services & Fintech

    Transforming customer satisfaction and brand perception for a global payment provider

    Discover how our team of experts helped a multinational payments company significantly enhance its customer experience (CX), positioning them as a leader in their industry.

  2. A professional woman looking down at a smart phone screen.
    Case Study
    CX Best PracticesCommunications & Media

    Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence

    Discover how TELUS Digital’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.

  3. Happy financial services customer speaking to an agent over the phone.
    Case Study
    CX Best PracticesFinancial Services & Fintech

    Streamlining operations and advancing the digital transformation journey of a leading financial services brand

    Uncover how we helped our client optimize its operations, enhance its CX and begin its digital transformation journey.

  4. Preview TI resource case MobileGameCase2020
    Case Study
    CX Best PracticesGames

    Over 80% agent engagement contributes to over 80% player satisfaction

    Discover how TELUS Digital drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.

  5. TI resource case OnlineGamesCaseStudy2020
    Case Study
    CX Best PracticesGames

    Cultural alignment & engagement drive superior player support & rapid growth

    TELUS Digital supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.

  6. Preview TI resource case SocialGamesCaseStudy
    Case Study
    CX Best PracticesGames

    How program enhancements leveled up the player experience for a social games developer

    Uncover how TELUS Digital implemented program enhancements to level up the player experience for a social games developer.

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