Financial Services & Fintech

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Gen Z using mobile phone for fintech
Customer Experience

How fintech companies are attracting Gen Z through customer experience

Discover how fintech companies and traditional financial institutions are using a digital and personalized customer experience to capture the attention of Generation Z.

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Customer Experience

Fintech for the aging population: What to consider when developing more age-inclusive apps and customer service

The young fintech industry has some major hurdles to jump over to unlock the value from our aging population. But it’s worth the effort with an eye towards app development and customer service that includes these three tips.

three jars of change in a row, each with a little bit more than the last, and a small sprout coming out of the top
Customer Experience

Three areas where fintech start-ups are revolutionizing the customer experience

Fintech companies like WeSavvy, Wizdee and eToro are changing the finance industry for the better by using technology like social platforms, machine learning, and IoT to create more emotional, high-touch customer experiences.

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Customer Experience

Four keys to retaining Millennial customers in fintech – industry experts share tips

Are fintech companies doing everything they can to keep the business of Millennials? Experts share four ways to retain your Millennial customers including finding the right partners, adding self-service, and more.

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Digital Experience

In customer experience and user-centered design, why fintechs are beating big banks

Fintechs take a single banking service, understand pain points and make an improved application for that one service. In fintech, user-centered thinking makes for an outstanding customer experience.

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