Technology Partners

Our Team

Our Awards

Social Impact

Newsroom

Locations

Careers

About Us

Contact

Do Not Sell my Personal Information

Cookie Preferences

Culture Value Chain

Humanity-in-the-Loop

iLabs Center for Innovation

Industries

Insights

Investor Relations

TELUS Digital is a subsidiary of: 

Privacy Shield Framework

Privacy Policy

Solutions

Subscribe to Newsletter

Website User Terms

WillowTree, a TELUS Digital Company

Icon facebook

Icon youtube

Icon linkedin

Technology

Financial Services & Fintech

Automotive

Healthcare

Communications & Media

Games

Retail & Ecommerce

Travel & Hospitality

infobrief

Guide

Resource Type Article

Article

case-studies thumb

Case Study

Preventing fraud for a global tech company in the travel and hospitality space image with fern in background

TI resource case 900x510

Video

whitepapers thumb

Research & Reports

brochures thumb

Brochure

Podcast Type Image

Podcast

On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a tablet and giving a five-star rating as they receive support from an AI-powered bot.

Questions for now loyalty in the age of AI image

What does customer loyalty look like in the age of AI?

A PDF of the case study overlaying a green fern.

Maximizing profitability in telecom case study asset image

Streamline your operations with TELUS Digital

What to speak with a business process consulting expert?

Discover how TELUS Digital’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.

A professional woman looking down at a smart phone screen.

Maximizing profitability in telecom case study preview image

Streamline your operations

Check out our solutions

Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence

A PDF of "The CCaaS breakthrough: Redefining customer interactions with AI" overlaying a green plant.

Frost & Sullivan - The CCaaS Breakthrough Executive Brief Preview Image

Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan.

A closeup shot of a person typing on a keyboard. A digital representation of the computer screen appears above the keyboard that shows the user speaking with a chatbot.

Frost & Sullivan - CCaaS Breakthrough Executive Brief Hero Image

The CCaaS breakthrough: Redefining customer interactions with AI

Preview image of the 2025 CX Leaders Trends & Insights report by Execs In The Know, sponsored by TELUS Digital, on a laptop with accompanying leaves

2025 CX Leaders Trends And Insights Resource Image

Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.

Image from within the 2025 CX Leaders Trends & Insights report from Execs In The Know, depicting three people in business attire having a conversation in an office setting

execs in the know 2025

Execs In The Know: 2025 CX Leaders Trends & Insights

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

Individual reviewing a financial platform on their mobile phone, laptop and monitor. 

crypto-case-study-HERO

Elevating the customer experience for a leading cryptocurrency platform

Discover how TELUS Digital helped a world-leading communications and technology company streamline workflows and enhance its quality standards by leveraging a cloud-native development strategy and advanced automation solutions, including AI-powered test-driven development (TDD).

An illustration representing the concept of cloud computing.

Optimizing app development with cloud-native solutions and automation

Achieve faster delivery, higher quality and cost efficiency in your software development

Optimizing application development with cloud-native solutions and automation

Watch this recorded webinar from Everest Group and TELUS Digital (formerly TELUS International) for new insights to help you skillfully transform your digital customer experience.

First frame of the webinar recording "How to supercharge your CX with AI-fueled digital transformation", showing tiles for the speakers - Rajiv Dhand and Sharang Sharma - and the title slide.

Webinar: How to supercharge your CX with AI-fueled digital transformation

How to supercharge your CX with AI-fueled digital transformation

Discover how TELUS Digital used our proven field operations testing (FOT) experience to create a high-quality dataset for training advanced driver assistance systems (ADAS) and autonomous vehicles (AV).

An autonomous vehicle shown driving on a busy highway. 

ADAS data collection - hero

Curating high-quality data for the training and validation of ADAS and AV models

The Future of Content Moderation 2025 - Preview Image

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

A woman standing in front of many screens displaying user generated content.

The Future of Content Moderation 2025 - Hero

The future of content moderation: Strategies and tools for 2025 and beyond

Enterprises worldwide are focused on optimizing customer experience (CX) delivery costs amidst challenging economic times.

Watch now to explore decision-making processes that reduce costs without negatively impacting CX.

Jim Mitchell Headshot

Jeremy Tamm Headshot

David Rickard Headshot

Jim Mitchell

Jeremy Tamm

David Rickard

Key takeaways

Partner

Enhance your CX strategy

Discover how Digital Experience is transforming business.

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

Efficient CX delivery: A tech-driven approach SEO Image

Efficient CX delivery: A tech-driven approach

Trailer - Efficient CX delivery: A tech-driven approach

Are you familiar with multimodal voice? Learn more about the technology set to have an important role in the future of digital CX. 

Illustration of two people standing in front of a smartphone with a speaker icon meant to symbolize voice assistance.

multimodal voice

Now we're talking: Multimodal voice and the future of digital CX

As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

Photo of two people in a restaurant interacting with their phones and smiling, meant to symbolize generative AI applications in the telecom industry

generative ai telecom

How telecom brands can seize industry opportunities with AI

A preview image of the case study document overlaying green grass.

Streamlining operations and kickstarting the digital transformation journey - preview image

Want to speak with a Process Consulting expert?

Uncover how TELUS Digital’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and advance its digital transformation journey.

Happy financial services customer speaking to an agent over the phone. 

Streamlining operations and kickstarting the digital transformation journey - feature image

Optimize your operations

Streamlining operations and advancing the digital transformation journey of a leading financial services brand

Discover how TELUS International successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Implementing robotic process automation to streamline critical procurement processes

Discover how TELUS Digital successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

On this episode, we explore practical strategies for maintaining authentic customer connections and how, paradoxically, automation can make your experiences more human — not less.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character typing on a computer as a robot presents a letter.

Questions for now automation for personalization image

Is automation the key to more human, personalized experiences?

Card Services brochure cover in front of a fern leaf. 

Card-Services

See how TELUS Digital can help card services brands meet rising consumer expectations through high-tech, high-touch customer experiences.

Holistic digital customer experience solutions for card services

Explore the key trends shaping banking in 2025 and how leading financial institutions are leveraging technology, data and customer insights to deliver intuitive experiences.

The State of Digital Experiences in Banking, 2025 report from Forrester, overlaying a green plant.

Forrester: The State of Digital Experiences in Banking, 2025

Uncover how a mix of human interaction and automated tools can help card services brands build digital customer experiences that foster customer loyalty.

Two people facing a laptop screen and smiling, with one of them holding a credit card

card-services

Going beyond transactions: How card brands can offer elite digital CX

See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

Photograph of customer receiving a food delivery order and using their phone to confirm the transaction

food delivery

Bring efficiency to your contact center

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

Join Steve Nemzer, director of AI growth and innovation for TELUS Digital, as he unveils the transformative world of agentic artificial intelligence (AI). Learn what makes AI “agentic”, various use cases and implementation best practices to benefit your organization.

Screen shot of Steve Nemzer, director of AI growth and innovation for TELUS Digital.

agentic-ai-webinar-hero

 Are you ready for the era of agentic AI?

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character examining an error on a document in relation to a form.

Questions for now automation image

What do people get wrong about automation?

Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

Photograph of a person typing on a laptop with various illustrated elements circling around, including search bars, an envelope, an exclamation mark and a heart

contact center trends

Five key contact center trends you should know for 2025

Banking and financial services leaders are facing a number of economic headwinds. You need innovative solutions to prioritize your customers while increasing operational efficiency, empowering employees and strengthening governance.

From streamlining complex processes to enhancing customer engagement, this webinar is your golden ticket to unlocking the true potential of automation. Watch now to gain a competitive edge and access tips for how you can transform your customer experience strategy. 

Nigel Devaraj Headshot

Ken Mertzel - Automation Anywhere - Headshot

Headshot of Lori Branton. Global vice president of client success at TELUS International.

Lori Branton Headshot

Discover how to leverage automation to elevate the banking customer experience

Nigel Devaraj

Ken Mertzel

Lori Branton

global industry leader — financial services

Are you ready to take your customer experience to the next level?

From streamlining complex processes to enhancing customer engagement, this webinar is your golden ticket to unlocking the true potential of automation. Watch now to gain a competitive edge and access tips for how you can transform your customer experience strategy.

Join experts from TELUS Digital (formerly TELUS International) and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

An illustration showing various digital automation technologies for banking including, artificial intelligence, mobile payments, chatbots and data analytics.

The future of banking and financial services webinar

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

The future of banking and financial services: Unlocking customer experience (CX) potential with intelligent automation

Picture of the case study "Managing a complicated network migration for a large telecom" with a plant in the background

case study mno migration preview

A successful telecom migrated their entire customer base from one network to another with the help of TELUS Digital. Learn about the solution and the results.

Illustration of a cloud containing many connected data points

case study mno migration seo 800x450

Managing a complicated network migration for a large telecom

Learn to safeguard AI training data from fraud with proven security frameworks. Read about threats in crowdsourcing and effective defense strategies.

Illustration of a lock on a shield, meant to convey security against fraud when crowdsourcing AI data

crowd fraud

Fraud prevention best practices when crowdsourcing AI data

Preview image for case study "Aligning content moderation operations to new legislation for a games client" with a plant in the background

Case Study Content Moderation Legislation

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

Image of several people huddled around a gaming computer with floating icons like a controller

Main image Content Moderation Legislation

Aligning content moderation operations to new legislation for a games client

Preview image of the "Digital customer experience priorities in 2025" report displayed on a laptop and with plants in the background.