Financial Services & Fintech

Insights
Financial Services & Fintech

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Case Study

Driving efficiency with digital automation for a financial services brand

Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.

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Customer Experience

Buy now, pay later: Delivering top-tier customer experience

Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.

Case Study

Cloud & IT Lifecycle

Adopting a multi-step, holistic approach to cloud migration

Explore how TELUS Digital leveraged its full stack of design, build and deliver service capabilities, along with its strong partnership with Google Cloud, to successfully transition its client to a private-hybrid cloud environment.

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Trust & Safety

How is AI transforming fraud detection in banks?

Learn how financial institutions are using AI to combat common types of fraudulent activities quickly and efficiently for a better customer experience.

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Trust & Safety

Bridging the trust gap in fintech

Increasing fintech adoption will depend on how well brands can build greater trust with consumers. Discover how a strong customer experience strategy can help.

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Customer Experience

Transforming crypto customer service for mass consumer adoption

The cryptocurrency market is attracting more users than ever. Learn how customer support can evolve to meet growing expectations.

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Digital Experience

Autonomous finance is here and it's reinventing customer expectations

Autonomous finance is bringing transformative change to the financial industry. Discover best practices to ensure you’re exceeding customer expectations.

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Digital Experience

Four ways techfins are redefining digital CX

Learn how techfin companies are using their marketplace momentum and digital ubiquity to gain a foothold in the fast-growing financial sector.

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AI Data

12 ways AI is transforming finance and banking

Financial services firms are increasingly implementing AI to improve their CX. Learn how they’re using the technology to tackle the latest industry challenges.

Digital Experience

Would you trust a robot e-banker?

AI-powered robotic process automation, virtual assistants and chatbots promise to change the banking CX. Learn how banks can build trust and get consumers onboard.

Customer Experience

CX trends fintech and financial services firms can 'bank' on

Innovations like machine learning, robotic process automation and chatbots helped improve CX for fintech and financial services firms over the past decade. Learn what’s in store for the industry in the years ahead.

Cloud & IT Lifecycle

How RPA can benefit financial services firms

Robotic process automation (RPA) has the potential to save the financial services industry money — but only when it’s done right. Learn how RPA creates value for fintech and financial services companies and discover tips for a successful implementation.

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Sophisticated solutions that get results for financial services and fintech companies

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