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Latest insights
Customer ExperienceThe future of customer service: When customers outsource their support issues
A new trend is emerging in the customer service industry, with customers outsourcing their complaints and service needs to a third party.
Customer ExperienceWhy a customer-first strategy is good for your brand — and bottom line
Learn how to craft great customer experiences while staying true to your business.
People & CultureHealthcareWhy an engaged workforce enhances security in healthcare customer service
Find out how engaged team members can serve as the first line of defense against digital fraud in healthcare.
Digital ExperienceThe future of customer experience with blockchain
Learn how blockchain technology is transforming customer service and improving consumer trust through greater transparency.
Digital ExperienceCybersecurity: What traits to look for in an outsourcing partner
Discover five key privacy and security traits to consider when selecting a customer experience delivery partner.
Customer ExperienceFinancial Services & FintechFive things all financial services leaders need to know about customer service
Discover best practices for boosting customer service in the financial services industry from customer experience experts.
Customer ExperienceThe three customer service basics that are non-negotiable
Before your support team tackles new, high-tech frontiers, it’s crucial they master these three customer service fundamentals.
Customer ExperienceOnshore, nearshore or offshore? What to look for in a customer experience outsourcing destination
Learn what key attributes to consider when selecting the right contact center location for your brand.
Customer ExperienceFinancial Services & FintechWhy your cryptocurrency exchange needs an expert customer service partner
Discover five key qualities to look for in a contact center outsourcing partner for high-quality customer service.
People & CultureTravel & HospitalityBuilding the emotional intelligence that the empathy economy demands
Discover expert tips for incorporating empathy in your travel and hospitality customer service strategy from the author of ‘How emotions are made’.
Digital ExperienceWhat KPIs matter most when measuring chatbot customer service?
The five most important metrics when it comes to measuring successful chatbot customer service interactions.
Digital ExperienceReduce customer churn with AI-enhanced predictive analytics
Discover three ways artificial intelligence (AI) can help brands retain customers when used in combination with predictive analytics.
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