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Customer ExperienceWhat is BPO? And other outsourcing terms defined
From ITO to BPO to omnichannel, discover the most essential outsourcing terms to help you take your company to the next level.
Cloud & IT LifecycleTravel & HospitalityWhat airlines are doing to master digital transformation
Discover the new technology airlines like Air Canada, Ryanair and Lufthansa are embracing in order to get closer to the customer.
Digital ExperienceWhy customer service is pivotal when handling data breaches
Discover the critical link between cybersecurity, customer service and your brand.
Digital ExperienceInteractive Voice Response: Press 1 for customer service best practices
Modern IVR systems don’t have to be fraught with frustrations. Optimize your IVR for a better customer experience.
Customer ExperienceGamesPlayer support 101: The five basics of great gaming customer service
Great gaming customer service starts with five fundamentals. Discover the best practices.
Trust & SafetyMastering content moderation: How brands can win the war against toxic comments
Content moderation is now a key part of the customer experience. Learn how to protect your customers by keeping trolls at bay.
People & CultureEmpowering customer service agents to go above and beyond
Four proven best practices for delivering exceptional customer service from TELUS Digital.
Customer ExperienceHealthcareDo no harm: Managing the customer service challenges of healthcare product recalls
Recalls. You think they’ll never happen, until they do. Discover customer service best practices for healthcare product recalls.
Digital ExperienceThe Fourth Industrial Revolution and your evolving customer experience
Discover three key ways digital transformation stands to benefit your brand.
Digital ExperienceCybersecurity: Identifying your weak points before they get hacked
Discover a three-pronged approach to cybersecurity that can help defend against cyber attacks and data breaches.
Customer ExperienceUniversal agents: The pros and cons of having super agents on staff
Universal agents can improve First Contact Resolution and deliver memorable customer experiences, but are they worth the heavy investment?
Digital Experience‘Artificial intelligence will solve everything,’ and other AI myths
Separating fact from fiction. Discover what artificial intelligence can — and can’t — do for businesses.
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