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Digital ExperienceHealthcareIt’s okay to talk SMAC about healthcare – Social, Mobile, Analytics and the Cloud
Learn how SMAC (Social, Mobile, Analytics and the Cloud) are being leveraged to deliver a better healthcare customer experience.
People & CultureThe empathy solution: Four strategies for developing compassion in your agents
Discover expert strategies for developing empathy in the contact center for the good of your customers and your brand.
Customer ExperienceFinancial Services & FintechWhy a customer experience partner is key to earning fintech consumer trust
Learn how a customer experience partner can help fintech companies build trust during times of hyper-growth and market disruption.
Customer ExperienceDrive performance and improve costs with Business Process Improvement
Learn how TELUS Digital’s BPI practice can help you achieve the best customer experience through continuous process enhancement.
Digital ExperienceTravel & HospitalityDelivering a high-tech, high-touch customer experience in travel and hospitality
Discover how leading travel and hospitality brands are navigating the high-tech, high-touch customer relationship.
Customer ExperienceCustomer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.
Digital ExperienceTravel & HospitalityCustomer complaint resolution: Using technology to achieve positive traveler outcomes
Learn how to provide high-tech customer support with omnichannel, big data and AI-enabled tools, without sacrificing the human touch.
Digital ExperienceTravel & HospitalityHow leading travel brands embrace a personalized approach to UX & UI
Discover four top travel brands that are providing personalized customer service through an enhanced user experience (UX).
Digital ExperienceSix ways to make the most of your speech analytics program
Learn how to optimize your speech analytics program to enhance the customer experience, improve operational efficiency and increase sales.
Digital ExperienceThree ways to turn chatbot tech into increased savings and better customer support
By effectively utilizing chatbots in three key ways, brands can unleash the technology’s potential to save money and reduce contact center volume.
Digital ExperienceHow artificial intelligence in the contact center improves customer satisfaction
Learn why artificial intelligence should be part of your action plan when it comes to improving customer satisfaction (CSAT) scores.
Digital ExperienceHow business intelligence drives contact center efficiency
Discover why business intelligence is an exciting tool for brands looking to improve customer satisfaction while also boosting operational efficiency.
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