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Customer ExperienceSeven digital CX books to add to your reading list
Compiling a reading list? Don't forget to add some of these insightful titles on the subject of customer experience.
Cloud & IT LifecycleWhat happens to humans after we automate?
Discover the benefits of intelligent automation and how humans and digital coworkers are working together to achieve business optimization.
Cloud & IT LifecycleCloud migration: Why it matters and how to do it well
Cloud migration is booming. Uncover the drivers of cloud migration, the benefits and challenges and suggested strategies for making the move.
Customer ExperienceTechnologySigns it's time to consider customer experience outsourcing
There are often tell-tale signs that it’s time to consider customer experience outsourcing. Read about the signs and how to recognize them.
AI DataAutonomous technology: Thinking beyond automobiles
Learn what autonomous technology is, popular use cases beyond autonomous vehicles, its many benefits and the challenges faced by organizations today.
Digital ExperienceExtended reality 101
Learn the commonalities and differences between augmented reality, virtual reality, mixed reality and extended reality, including popular use cases.
Digital ExperienceWhat is conversational AI?
Learn what conversational AI is, how it relates to chatbots, leading examples and future trends for the technology in this short primer.
Trust & SafetyRetail & EcommerceSocial commerce trends for 2022 and beyond
Social commerce has made an emphatic entrance. Find out why blending eCommerce and social media is creating a powerful sales engine.
Digital ExperienceThe ultimate guide to customer intelligence
Discover what customer intelligence is, industry examples and best practices for implementing a customer intelligence strategy for your business.
Trust & SafetyDigital identity 101
As interactions become increasingly digital, authentication could come to rely on one single, verifiable digital identity. Learn the basics about digital identity here.
AI DataAutomotiveDriver monitoring systems: Needs, regulations, popular use cases and trends
Driver monitoring systems (DMS) are proving to be effective in helping prevent accidents due to driver drowsiness or inattention. Learn all about these AI-backed systems.
AI DataClosing the gender data gap in AI
What is the gender data gap in artificial intelligence (AI) and what can companies do to ensure more inclusive AI data practices? Discover key insights and learnings.
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