CX Trends

TELUS Digital recently conducted a survey that explored the customer service preferences of consumers today. Explore the results.

On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders' priorities in 2024.

Explore four key themes that emerged from an Everest Group survey, supported by TELUS Digital, gauging BFSI customer experience management (CXM) leaders' readiness for the adoption of generative AI (GenAI).

On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.

Are you ready for metaverse medical care? This is what health and wellness brands need to consider when designing customer experience for the metaverse.

Compiling a reading list? Don't forget to add some of these insightful titles on the subject of customer experience.

By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.

You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.

In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.

Air travel has changed significantly due to COVID-19. Here’s what airlines are doing to keep travelers safe while streamlining the customer experience (CX).