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Case Study

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Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.

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Execs In The Know: 2025 CX Leaders Trends & Insights

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

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Elevating the customer experience for a leading cryptocurrency platform

As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

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How telecom brands can seize industry opportunities with AI

Join Steve Nemzer, director of AI growth and innovation for TELUS Digital, as he unveils the transformative world of agentic artificial intelligence (AI). Learn what makes AI “agentic”, various use cases and implementation best practices to benefit your organization.

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 Are you ready for the era of agentic AI?

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A successful telecom migrated their entire customer base from one network to another with the help of TELUS Digital. Learn about the solution and the results.

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Managing a complicated network migration for a large telecom

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Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.

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Digital customer experience priorities in 2025 

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Fintech & Financial Services

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Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

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Contact Center as a Service (CCaaS)

Deliver seamless, efficient and cost-effective customer experiences (CX) in the cloud.

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Workforce Management Solutions

Optimize workforce efficiency for all vendor and captive sites.

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Cloud Contact Center Solutions

Enjoy reliability and scalability with our cloud-based CCaaS platforms. 

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CX Management Services

Optimize every facet of your customer experience operations.

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Mobile App & Web Development Services

We develop mobile and web applications that are synonymous with great user experiences.

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AI Bots

Integrate next-gen intelligent solutions for improved CX.

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TELUS Digital & Zendesk: AI-Powered CX

Unlock the power of customer interactions with AI-driven CX solutions.

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Digital Consulting

Build your digital roadmap using customer-centric approaches and human-centered design.

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Google and TELUS Digital

Transform your business by combining our expertise with Google's cutting-edge technology.

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B2B Sales Outsourcing

Unlock unprecedented sales growth with specialized B2B experts and AI-powered technology.

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Data for Generative AI

Evolve your large language models with human-validated datasets for model fine-tuning & evaluation.

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GenAI Jumpstart

An eight week engagement for companies at an early stage of their AI journey.

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Intelligent Insights

An RPA and chatbot management platform to optimize your digital workforce.

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Cloud Services

Support for every step of your public, private or hybrid cloud journey.

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CCaaS with Local Measure and Amazon Connect

Transform customer interactions with Local Measure’s Engage for Amazon Connect.

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Data Annotation

Fuel your computer vision, natural language processing and speech models with ground truth data.

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Customer Analytics

Transform data into business insights with 360 degree customer journey analytics.

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Recruitment Process Outsourcing

Strategically source and manage your talent using our recruiting expertise.

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Managed IT Services

Enhance the availability, performance, security and cost efficiency of your essential IT assets.

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Fuel iX™

Accelerate generative AI benefits while ensuring flexibility, control, productivity and trust.

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Learning Excellence Solutions

Invest in and empower your support teams to excel at serving customers.

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IT Service Desk

Access the best IT talent to support your employees with a 24/7, single point of contact (SPOC).

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Fraud Prevention & Detection

Actively safeguard against fraud with prevention, detection and compliance programs.

CX Trends

Execs In The Know: 2025 CX Leaders Trends & Insights

Execs In The Know: 2025 CX Leaders Trends & Insights

Digital customer experience priorities in 2025

Digital customer experience priorities in 2025

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