CX Trends

  1. CX-stats-for-2025-hero
    Article
    CX Trends

    25 digital customer experience stats to know for 2025

    Explore this list of key digital customer experience statistics to see how they can help shape your 2025 business strategies.

  2. contact center trends
    Article
    CX Trends

    Five key contact center trends you should know for 2025

    Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

  3. cx trends 2024
    CX Trends

    Five digital customer experience trends to consider for 2024

    This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.

    Article
  4. 2024 customer service preferences
    Article
    CX Trends

    Infographic: 2024 customer service preferences

    TELUS Digital recently conducted a survey that explored the customer service preferences of consumers today. Explore the results.

  5. GenAI readiness: Banking, financial services and insurance industry
    Article
    CX TrendsFinancial Services & Fintech

    GenAI readiness: Banking, financial services and insurance industry

    Explore four key themes that emerged from an Everest Group survey, supported by TELUS Digital, gauging BFSI customer experience management (CXM) leaders' readiness for the adoption of generative AI (GenAI).

  6. 24 stats
    Article
    CX Trends

    24 digital customer experience stats to know for 2024

    Delve into this list of must-know digital customer experience statistics to help shape your 2024 strategies.

  7. metaverse health
    Article
    CX TrendsHealthcare

    As the metaverse transforms health and wellness, don't forget about CX

    Are you ready for metaverse medical care? This is what health and wellness brands need to consider when designing customer experience for the metaverse.

  8. reading list 2
    CX Trends

    Seven digital CX books to add to your reading list

    Compiling a reading list? Don't forget to add some of these insightful titles on the subject of customer experience.

    Article
  9. Tech podcasts
    Article
    CX TrendsTechnology

    10 podcasts for digital CX disruptors

    Nothing moves faster than the world of technology. Keep up with the help of these podcasts featuring the industry's most charismatic hosts and insightful guests.

  10. Metaverse
    Article
    CX TrendsGames

    The metaverse and the future of gaming

    As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.

  11. IoMT
    Article
    CX TrendsHealthcare

    The Internet of Medical Things is just what the doctor ordered

    By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.

  12. iob
    Article
    CX Trends

    The Internet of Behavior and the future of customer experience

    You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.

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