CX Best Practices

Uncover how TELUS Digital’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and advance its digital transformation journey.

Inflation is adding to holiday stress for shoppers. Learn customer experience tips eCommerce brands can use to bring peace of mind.

Discover six leading technical support best practices designed to drive higher customer satisfaction and improve employee engagement.

Fans are returning to live entertainment in a big way — with big expectations. Learn the customer experience best practices to keep them coming back.

With remote work an ongoing trend, higher demands are put on telecom providers. Learn how brands can streamline their customer service and improve CX.

Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.

Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.

Discover how TELUS Digital drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.

Looking for inspiration? Check out these real-world examples of brands that generate revenue with top-tier customer experiences.

Automation is important to your customers, but to create a personalized customer experience and demonstrate empathy, your CX needs a human touch. Discover five tips for making a human connection in a virtual world.