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- Digital Experience
Navigating knowledge management: A complete guide for success
Discover how knowledge management can boost organizational success. Explore challenges, best practices, trends and more.
- Digital Experience
Five digital customer experience trends to consider for 2024
This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.
- AI Data
A practical guide to GenAI applications for customer experience management
Learn about some popular customer experience GenAI use cases, and how the technology can help CXM leaders maintain a competitive advantage.
- Customer ExperienceRetail & Ecommerce
What is the Frank And Oak secret for adapting to changing customer preferences?
On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.
- Customer Experience
Infographic: 2024 customer service preferences
TELUS Digital recently conducted a survey that explored the customer service preferences of consumers today. Explore the results.
- Digital Experience
The ultimate guide to contact center automation
Discover the transformative potential of contact center automation with our comprehensive guide. Explore benefits, best practices and more.
- People & Culture
2023 Sustainability and ESG Report
See how team members brought the TELUS Digital values to life in communities around the world.
- Trust & Safety
What generative AI means for content moderation
Now that bad actors can create and spread violative content with generative AI, brands must adapt. Learn more about content moderation in the age of GenAI.
- Customer Experience
What trends are shaping customer experiences in 2024?
On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders' priorities in 2024.
- Customer Experience
Execs In The Know: 2024 CX Leaders Trends & Insights
Access the latest survey results and stay on top of customer experience (CX) developments in 2024 with this new report by Execs In The Know, sponsored by TELUS Digital (formerly TELUS International).
- Digital Experience
Everything you need to know about Contact Center as a Service (CCaaS)
Unlock the potential of Contact Center as a Service (CCaaS) with our comprehensive guide. Explore benefits, trends, implementation details and more.
- AI Data
Five strategies to mitigate bias when implementing generative AI
Discover five critical strategies for mitigating bias when implementing generative AI into your organization.
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