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Case StudyCustomer ExperienceRetail & EcommerceEnhancing the B2B sales engine for an ecommerce platform
Learn about an ecommerce platform's quest to improve their B2B sales operations, and how we helped them scale, evolve processes and convert customers.
Digital Experience25 digital customer experience stats to know for 2025
Explore this list of key digital customer experience statistics to see how they can help shape your 2025 business strategies.
Digital ExperienceDigital transformation best practices according to leaders
To meet rising customer expectations, companies must evolve through digital transformation. Discover best practices from CX leaders and industry analysts.
PodcastCustomer ExperienceWhat big questions should CX leaders ask to improve customer outcomes?
On this episode, our expert guests from past episodes each share one big question that customer experience leaders need to ask themselves to deliver better customer outcomes — and explore practical ways to find the answers.
Case StudyAI DataAutomotiveTraining future-ready perception models with a highly-skilled automotive annotation workforce
Discover how TELUS Digital successfully delivered a large-scale 2D and 3D annotation project for training and validating a client’s perception model in the automotive industry.
Case StudyDigital ExperienceFinancial Services & FintechCreating seamless onboarding to expand retirement plan access
Discover how Ascensus leveraged TELUS Digital's web and user experience expertise to build their first large-scale web platform for managing retirement savings.
Case StudyCustomer ExperienceFinancial Services & FintechElevating the customer experience for a leading cryptocurrency platform
Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.
Case StudyAI DataImproving large language model logic and reasoning with a specialized fine-tuning dataset
Explore how TELUS Digital created an off-the-shelf dataset to advance the capabilities of large language models (LLMs).
Digital Experience2024 digital transformation pulse check: A snapshot of trends, challenges and opportunities from CX leaders
Discover key insights from an Everest Group survey combined with perspectives from leaders and analysts on CX trends, investment priorities and more.
PodcastCustomer ExperienceHow can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)
On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.
AI DataFraud prevention best practices when crowdsourcing AI data
Learn to safeguard AI training data from fraud with proven security frameworks. Read about threats in crowdsourcing and effective defense strategies.
People & CultureFive key skills to look for in future-ready CX talent
Discover the skills to look for when hiring talent that'll help you future-proof your contact center and enhance your CX.
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