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PodcastCustomer ExperienceHow can you act as a customer experience change agent in your organization?
On this episode, we explore customer-focused leadership — and the steps CX leaders can take to cultivate and champion a customer-centric culture in their organizations.
VideoAI DatawebinarCrafting production-grade GenAI applications
Join Ajinkya Malasane, senior director, product strategy and marketing for TELUS Digital (formerly TELUS International), and Vikram Chatterji, co-founder and CEO of Galileo, a generative AI (GenAI) evaluation company, as they provide efficient and effective ways to solve key GenAI project blockers for easier deployments.
AI DatawebinarCrafting production-grade GenAI applications
Join Ajinkya Malasane, senior director, product strategy and marketing for TELUS Digital (formerly TELUS International), and Vikram Chatterji, co-founder and CEO of Galileo, a generative AI (GenAI) evaluation company, as they provide efficient and effective ways to solve key GenAI project blockers for easier deployments.
AI DataHow to build responsible AI practices into your organization
As GenAI implementations become more prominent, it's critical to adhere to responsible AI practices to protect your brand and foster customer trust.
VideoDigital ExperiencewebinarDriving CX success with AI and automation in CCaaS
Join featured speakers from TELUS Digital (formerly TELUS International) and guest, Forrester, as they explore the powerful synergy between artificial intelligence, automation and Contact Center as a Service (CCaaS) solutions for transforming customer experience (CX) strategies.
Digital ExperiencewebinarDriving CX success with AI and automation in CCaaS
Join featured speakers from TELUS Digital (formerly TELUS International) and guest, Forrester, as they explore the powerful synergy between artificial intelligence, automation and Contact Center as a Service (CCaaS) solutions for transforming customer experience (CX) strategies.
Customer ExperienceHow to win customer loyalty with empathy in your customer experience
By showing that you understand your customers, you create the right circumstances to win customer loyalty. Learn how to embed empathy into your CX.
PodcastCustomer ExperienceHow can brands design and deliver seamless customer experiences?
On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences.
Digital ExperienceOvercoming GenAI implementation challenges in CX
Explore GenAI implementation challenges and see how working with an outsourcing partner can help ensure successful AI integration in your CX operations.
Case StudyCloud & IT LifecycleCommunications & MediaOptimizing application development with cloud-native solutions and automation
Discover how TELUS Digital helped a world-leading communications and technology company streamline workflows and enhance its quality standards by leveraging a cloud-native development strategy and advanced automation solutions, including AI-powered test-driven development (TDD).
Digital ExperienceTo align with customer expectations, deliver data-driven CX
Customer experience in the digital age is defined and driven by data. Read about gathering customer data and putting it to use in this bylined article by Kory Laszewski, vice president of global sales at TELUS Digital.
Case StudyAI DataPromoting responsible AI with three innovative offerings
Explore how TELUS Digital designs for data privacy and security while driving AI innovation with leading brands.
PodcastCustomer ExperienceHow can brands deliver experiences that create loyal customer advocates?
On this episode, we discuss a longstanding focus for customer experience leaders — loyalty — and the role of CX delivery in creating customer advocates and word of mouth.
AI DataHow empathy in your large language model can improve your CX
Can a chatbot be empathetic? Discover what empathetic chatbots look like, how're they're trained and the impact they could have on your business.
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