Case Study

case study cx process secure cx at scale
Customer Experience

Helping a global media and technology company deliver secure, efficient customer experience at scale

See how an enduring partnership with TELUS Digital enables the delivery of innovative customer support solutions.

  1. Personalization and LoyaltyRetail & Ecommerce

    2.1M new loyalty members: Transforming America's favorite treat brand

    See how Dairy Queen partnered with TELUS Digital to reimagine its iconic DQ brand as an omnichannel experience, driving loyalty and conversions.

  2. Adobe Experience Cloud Communications & Media

    Reducing high call volume with Adobe Customer Journey Analytics

    Learn how TELUS reduced high call volume, centralized data, and unlocked personalization at scale by implementing Adobe Customer Journey Analytics.

  3. Adobe Experience Cloud Retail & Ecommerce

    37% more transactions: iZotope’s Adobe-powered audio Ecommerce platform

    See how audio software company iZotope grew transactions 37% and sales 17% YoY by implementing Adobe Experience Cloud with the help of TELUS Digital.

  4. Adobe Experience Cloud Financial Services & Fintech

    70% cost savings in 5 months and 2x engagement: Manulife’s marketing transformation

    See how Manulife and John Hancock Investments digitally transformed their financial services plus wealth and asset management with help from TELUS Digital.

  5. Web and Mobile App Development Games

    How VA Lottery made responsible gaming digital

    The Virginia (VA) Lottery partnered with TELUS Digital to bring an omnichannel experience to mobile gaming, generating more than $5 million in first-week sales.

  6. Ascensus retirement planning screenshot on laptop computer
    UX DesignFinancial Services & Fintech

    Creating seamless onboarding to expand retirement plan access

    Discover how Ascensus leveraged TELUS Digital's web and user experience expertise to build their first large-scale web platform for managing retirement savings.

  7. UX DesignHealthcare

    How Ermi renewed its brand to reach more patients and physicians

    Ermi teamed with TELUS Digital to refresh its brand, creating an omnichannel experience that brings medical devices to more patients and physicians.

  8. Digital Experience Best PracticesTravel & Hospitality

    4x bookings growth: Transforming high-speed rail's digital experience

    See how Brightline created a digital experience for riders as smooth as its high-speed rail service, driving results like 70% faster in-app booking times.

  9. Digital Experience Trends Healthcare

    How Vocable helps the speech-impaired communicate

    When a product designer’s girlfriend became paralyzed by an autoimmune disorder, it inspired him to build Vocable, an app to help the speech-impaired communicate.

  10. Digital Experience Best PracticesCommunications & Media

    500M QR codes, 103M viewers: from concept to brand bowl MVP in weeks

    Learn how PepsiCo boosted engagement with NFL fans during its live halftime show by partnering with TELUS Digital to build a companion digital experience.

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