Healthcare

healthcare omnichannel
Customer Experience

The omnichannel advantage: A path to healthier patient experiences

Omnichannel CX can help improve overall healthcare experiences. Uncover best practices brands should follow when embarking on an omnichannel journey.

  1. Video
    Data & AIseries

    Reducing hospital readmissions: Final presentation | 2 Weeks to Better | Ep. 205

    SEASON 2 EPISODE 205: Our team unveils AI-enabled tools for providers, patients, and caregivers to help reduce hospital readmissions.

  2. Video
    Data & AIseries

    UX design: Supporting patients and providers | 2 Weeks to Better | Ep. 204

    SEASON 2 EPISODE 204: Our design team prototypes an experience that enhances both patient care and clinical team workflows.

  3. Video
    Data & AIseries

    Engineering trust: Safe AI for emergency care | 2 Weeks to Better | Ep. 203

    SEASON 2 EPISODE 203: In the third phase of our rapid-prototyping challenge, TELUS Digital engineers architect trustworthy AI solutions for emergency healthcare to reduce hospital readmissions.

  4. Video
    Data & AIseries

    User research: Data-driven healthcare | 2 Weeks to Better | Ep. 202

    SEASON 2 EPISODE 202: After a rapid AI Use Case Workshop, the team explores user research and strategy, led by TELUS Digital Senior Product Researcher Kristen Duke. Surveys and interviews uncover how to reduce hospital readmission costs using post-discharge AI solutions.

  5. Video
    Data & AIseries

    AI Use Case Workshop: A patient’s journey | 2 Weeks to Better | Ep. 201

    SEASON 2 EPISODE 201: Join our industry pros and AI experts as they use TELUS Digital's Use Case Workshop framework to tackle patient and provider pain points in hospital visits.

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