Customer Experience

Two photographs edited together; one features two people looking at a tablet, while the other features a number of people typing on keyboards

Research & Reports

Execs In The Know: 2024 CX Leaders Trends & Insights

Access the latest survey results and stay on top of customer experience (CX) developments in 2024 with this new report by Execs In The Know, sponsored by TELUS Digital (formerly TELUS International).

CX Trends

Execs In The Know: 2024 CX Leaders Trends & Insights

Access the latest survey results and stay on top of customer experience (CX) developments in 2024 with this new report by Execs In The Know, sponsored by TELUS Digital (formerly TELUS International).

See all Customer Experience

Customer Experience

Customer Journey

See all

Podcast

How can brands design and deliver seamless customer experiences?

On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences.

How can brands design and deliver seamless customer experiences?

On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences.

CX Best Practices

See all

Podcast

Retail & Ecommerce

What is the Frank And Oak secret for adapting to changing customer preferences?

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

Happy customer support agents sitting at computers and speaking on headsets.

Financial Services & Fintech

Streamlining operations and advancing the digital transformation journey of a leading financial services brand

An illustration showing various digital automation technologies for banking including, artificial intelligence, mobile payments, chatbots and data analytics.

Financial Services & Fintechwebinar

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

CX Metrics

See all

Illustration of a person, a measuring tape and a flag, meant to symbolize measurement and goals in CX

Metrics matter: The role of measurement in CX

What gets mismeasured gets mismanaged. Explore best practices for tracking CX metrics, measurement performance and setting goals.

Silhouette of person pushing a boulder up a mountain

How agent effort impacts customer experience success

Two people looking at a smart phone and smiling

What you need to know about customer effort now

CX Trends

See all

customer considering her options with questions marks around her head

Infographic: 2024 customer service preferences

TELUS Digital recently conducted a survey that explored the customer service preferences of consumers today. Explore the results.

An illustration of a person holding a magnifying glass looking at data.

Financial Services & Fintech

GenAI readiness: Banking, financial services and insurance industry

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character using a magnifying glass to search for answers.

How do customer expectations change in difficult economic climates?

Generational Support

See all

Photo of child interacting with virtual reality technology

Generation Alpha and the future of CX

Generation Alpha will be the largest generation in history. See how brands can prepare their customer experience teams to serve these influential consumers.

The number "10" surrounded by abstract visual elements

10 Gen Z insights to improve your CX

Illustration of a large 'Z' with people sitting on it and engaging with technology

Five questions with Gen Z expert Jason Dorsey

Outsourcing Locations

See all

Photograph of Cape Town, South Africa at night

Why South Africa is ideal for CX outsourcing

Global brands considering customer experience (CX) outsourcing locations have their eyes on South Africa. Learn why.

Preview image of the "TELUS International's Global Expansion" brochure beside a plant

TELUS Digital's global expansion to Africa

A group of people working around a desk in a meeting room.

Virtual site tour: Europe

Outsourcing Partnerships

See all

Research & Reports

Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas

Everest Group evaluated and compared 43 providers for its 2024 PEAK Matrix® Assessment for Customer Experience Management (CXM) Services in the Americas. Rankings were based on market impact, vision and capabilities.

Download this report to uncover why analysts and buyers have named TELUS Digital a ‘Leader’ for the sixth consecutive year.