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CX MetricsGamesPlayer support metrics: How to choose and improve KPIs
Tracking the success of the player support experience is an important part of keeping players satisfied. Take a closer look at some of the most common customer service metrics used by games companies today.
CX MetricsSix ways to take your CSAT from good to great
Discover six ways brands can deliver top-level service and boost their customer satisfaction (CSAT) scores in the process.
Scaling & GrowthFinancial Services & FintechTransforming crypto customer service for mass consumer adoption
The cryptocurrency market is attracting more users than ever. Learn how customer support can evolve to meet growing expectations.
CX TrendsThe Internet of Behavior and the future of customer experience
You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.
Support ChannelsProactive live chat: What it is and how to get it right
Do you know the difference between chatbots and proactive live chat? Find out more about this CX tool that can personalize service at scale.
Scaling & GrowthTravel & HospitalityHow to prepare for a post-pandemic surge in the travel and hospitality industry
Travel and hospitality brands can expect a post-pandemic surge in demand. Discover best practices to ensure you’re meeting customer needs.
CX Best PracticesSeven commonly misused buzzwords in CX
Discover seven of the most commonly misused buzzwords in customer experience — and what they actually mean.
CX MetricsOut with average handle time and in with customer effort score
Organizations have long relied on average handle time (AHT) to measure customer service success. But in an age defined by customer experience and engagement, more and more brands are wondering: Is it really sufficient to measure success in seconds?
CX TrendsHealthcareThe future of patient / customer experience
In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.
CX TrendsTravel & HospitalityThree ways airlines are reinventing COVID travel
Air travel has changed significantly due to COVID-19. Here’s what airlines are doing to keep travelers safe while streamlining the customer experience (CX).
Outsourcing PartnershipsThe importance of co-innovation in business
Discover why co-innovation is an instrumental strategy in accelerating digital transformation for better business and CX outcomes.
CX TrendsRetail & EcommerceHow CX is driving the future of payments
Digital payments continue to rise in popularity as consumers look for alternate ways to shop safely. Discover how CX is shaping the payments landscape.
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