Customer Experience

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  2. Customer Experience
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  1. A woman stands at the head of a meeting table while her colleagues sit and listen to her talk.
  2. Illustration of a man leaning against a bullseye with other graphics like stars, graphs, a trophy, an alarm clock and thumbs up emojis surrounding it.
  3. Workflow illustration
  4. A customer service agent speaks on a headset while sitting in front of a monitor.
  5. A male points to charts on a screen while his colleagues look on.
  6. Photo of a group of people sitting in a circle, meant to represent a focus group to design for customer empathy
  7. customer considering her options with questions marks around her head
  8. An illustration of a person holding a magnifying glass looking at data.
  9. Image of a number of lightbulbs, with the center lightbulb standing out in a different color to symbolize innovative ideas
  10. Illustration of a person conducting music
  11. Illustration of a person, a measuring tape and a flag, meant to symbolize measurement and goals in CX
  12. Photograph of Cape Town, South Africa at night

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