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Outsourcing PartnershipsThe do's and don'ts of customer service outsourcing
Thinking about outsourcing your customer experience? Find out more about the benefits, challenges and best practices of CX outsourcing.
CX Best PracticesSix tips for providing elite tech support
Discover six leading technical support best practices designed to drive higher customer satisfaction and improve employee engagement.
Scaling & GrowthProven strategies to break through sales challenges
Facing hurdle after hurdle with your sales growth strategy? Persevere with these effective strategies to overcome customer indecision and drive retention.
CX Best PracticesCX best practices for the live events industry
Fans are returning to live entertainment in a big way — with big expectations. Learn the customer experience best practices to keep them coming back.
Outsourcing PartnershipsTechnologyStreamlining operational costs amid a tech downturn
The tech industry is experiencing one of its most significant downturns on record, but companies are not helpless. Explore strategies to adapt.
Outsourcing PartnershipsGamesLaunching a new game with player support in mind
To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.
CX Best PracticesCommunications & MediaHow to streamline telecom customer service in today's remote reality
With remote work an ongoing trend, higher demands are put on telecom providers. Learn how brands can streamline their customer service and improve CX.
CX TrendsHealthcareAs the metaverse transforms health and wellness, don't forget about CX
Are you ready for metaverse medical care? This is what health and wellness brands need to consider when designing customer experience for the metaverse.
Generational SupportGeneration Alpha and the future of CX
Generation Alpha will be the largest generation in history. See how brands can prepare their customer experience teams to serve these influential consumers.
CX Best PracticesFinancial Services & FintechBuy now, pay later: Delivering top-tier customer experience
Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.
Outsourcing PartnershipsHow to take your customer experience international (for the first time)
From localized CX at scale to enhanced regulatory support, learn why fast-growing companies opt to work with a trusted global outsourcing partner.
Outsourcing PartnershipsGamesHow games companies can transfer their culture to their CX partners
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
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