CX Trends
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CX TrendsHealthcareThe retail spillover in healthcare
How is shopping for healthcare becoming more like shopping for a new TV? Discover three noticeable ways in which the retail experience is spilling over into healthcare and how the market is responding.
CX TrendsGamesFintech’s growing role in online games and player support
Learn how player support is evolving with financial technology.
CX TrendsHealthcareThe future of healthcare customer service
Discover the three healthcare industry trends that are making customer service more important than ever.
CX TrendsThe future of customer service: When customers outsource their support issues
A new trend is emerging in the customer service industry, with customers outsourcing their complaints and service needs to a third party.
CX TrendsFinancial Services & FintechHow customer service is evolving with P2P payments
Discover how the financial services industry is changing to address the rising popularity of peer-to-peer (P2P) payments and the unique customer service challenges in the space.
CX TrendsFinancial Services & FintechThree areas where fintech start-ups are revolutionizing the customer experience
Fintech companies like WeSavvy, Wizdee and eToro are changing the finance industry for the better by using technology like social platforms, machine learning, and IoT to create more emotional, high-touch customer experiences.
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