CX Trends

  1. The Future of Patient / Customer Experience (CX)
    Article
    CX TrendsHealthcare

    The future of patient / customer experience

    In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.

  2. Airlines COVID travel
    Article
    CX TrendsTravel & Hospitality

    Three ways airlines are reinventing COVID travel

    Air travel has changed significantly due to COVID-19. Here’s what airlines are doing to keep travelers safe while streamlining the customer experience (CX).

  3. CX future of payments
    Article
    CX TrendsRetail & Ecommerce

    How CX is driving the future of payments

    Digital payments continue to rise in popularity as consumers look for alternate ways to shop safely. Discover how CX is shaping the payments landscape.

  4. image-5c22802b-119f-449a-bc21-ef4d1ac97493
    Article
    CX Trends

    Buy Now, Pay Later: Is it the future of consumer financing for traditional lenders?

    This guide on buy now, pay later (BNPL) shows traditional lenders what they should know about BNPL as part of their overall consumer financing strategy.

  5. 5G
    Article
    CX Trends

    Five ways 5G will impact the customer experience

    The new generation of wireless technology promises increased reliability, performance and efficiency. Learn more about 5G’s potential to make waves in the customer experience.

  6. trends-to-bank-on
    Article
    CX TrendsFinancial Services & Fintech

    CX trends fintech and financial services firms can 'bank' on

    Innovations like machine learning, robotic process automation and chatbots helped improve CX for fintech and financial services firms over the past decade. Learn what’s in store for the industry in the years ahead.

  7. retailization-of-healthcare
    Article
    CX TrendsHealthcare

    The retail spillover in healthcare

    How is shopping for healthcare becoming more like shopping for a new TV? Discover three noticeable ways in which the retail experience is spilling over into healthcare and how the market is responding.

  8. fintech-and-gaming
    Article
    CX TrendsGames

    Fintech’s growing role in online games and player support

    Learn how player support is evolving with financial technology.

  9. Healthcare-Future 1540867048312
    Article
    CX TrendsHealthcare

    The future of healthcare customer service

    Discover the three healthcare industry trends that are making customer service more important than ever.

  10. Customer-Outsource 1540867048312
    Article
    CX Trends

    The future of customer service: When customers outsource their support issues

    A new trend is emerging in the customer service industry, with customers outsourcing their complaints and service needs to a third party.

  11. p2p 1540867048314
    Article
    CX TrendsFinancial Services & Fintech

    How customer service is evolving with P2P payments

    Discover how the financial services industry is changing to address the rising popularity of peer-to-peer (P2P) payments and the unique customer service challenges in the space.

  12. fintechgrowth 1540867048315
    Article
    CX TrendsFinancial Services & Fintech

    Three areas where fintech start-ups are revolutionizing the customer experience

    Fintech companies like WeSavvy, Wizdee and eToro are changing the finance industry for the better by using technology like social platforms, machine learning, and IoT to create more emotional, high-touch customer experiences.

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