All insights
Latest insights
Digital ExperienceWhen silence is golden: Improving customer service with speech analytics
Learn some top ways brands can leverage speech analytics to improve the customer experience by identifying call drivers, pain points, gaps in training and more.
Digital ExperienceFour steps for successfully adding data analytics into your customer service strategy
Data analytics holds the potential to transform operational effectiveness and deliver customer service improvements but implementation can be challenging. Discover our four steps for success.
Digital ExperienceFour reasons why artificial intelligence belongs in your customer service strategy
From building customer loyalty to reducing attrition rates, discover the many reasons why artificial intelligence is becoming a powerful customer service tool.
Customer ExperienceHow to keep customers front and center when scaling your business
Learn how to ensure the customer experience grows in tandem with your company’s products and services with best practices and insights from industry leaders.
Customer ExperienceFinancial Services & FintechHow Millennial habits impact banking innovation and customer service
Learn how fintech and traditional financial services companies can use the Millennial model to seize new customer service opportunities.
Customer ExperienceHealthcareHealthcare and IoT: Balancing patient privacy, innovation and customer service
Delivering patient care and support in a hyperconnected era is complicated, but not impossible. Discover some of the key customer service considerations for IoT-enabled health devices.
Customer ExperienceRamping up for the holidays: How to excel at handling higher customer service demands
Successfully meeting customers’ service expectations is challenging year-round but there are essential lessons to learn from holiday crunch time.
Cloud & IT LifecycleTechnologyThe strategic advantage of outsourcing your IT service desk
Providing a high performing IT service desk to meet employee needs is challenging. Discover how outsourcing can make your team more efficient and effective.
Digital ExperienceFinancial Services & FintechHow financial services brands can make omnichannel customer experience a priority
From top-line growth to enhanced customer experience, the benefits of an omnichannel strategy are substantial for financial services brands. Discover three tips for successful implementation.
Digital ExperienceGamesHow gaming player support is evolving with chatbot technology
Gamers are a passionate community and word of poor customer service can spread instantly. Discover how emerging chatbot tech can enhance the player support experience.
Customer ExperienceFinancial Services & FintechWhy Millennials prefer banking with non-financial brands
The majority of Millennials would rather go to the dentist than listen to a message from the bank. Learn how tech companies are winning over this coveted demographic in the financial services industry.
Digital ExperienceGamesHow to adapt gaming player support to modern tech disruptors
Discover how player support is evolving to meet new standards set by industry disruptors like mobile gaming, digital subscriptions, streaming services and virtual reality.
Be the first to know
Get curated content delivered right to your inbox. No more searching. No more scrolling.
Subscribe now