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Digital ExperienceDoes big data always mean big benefits for customers?
Data is the foundation of modern innovation but whether these disruptions make the world better is up for debate. Discover the pros and cons of using big data to inform the CX.
Customer ExperienceFinancial Services & FintechHow customer service is evolving with P2P payments
Discover how the financial services industry is changing to address the rising popularity of peer-to-peer (P2P) payments and the unique customer service challenges in the space.
Cloud & IT LifecycleTechnologyHow IT outsourcing enables tech company growth
Discover how IT outsourcing can help fast-growing technology companies keep pace in today’s highly competitive market by realizing efficiencies in three key areas.
Digital ExperienceHealthcareHow artificial intelligence is revolutionizing the patient experience in healthcare
Discover how artificial intelligence is improving healthcare customer service by solving some of the most cumbersome problems facing the industry today.
Digital ExperienceHealthcareHealthcare customer service goes high-tech with immersive technology
Discover four technologies that are gaining traction in the healthcare industry as companies merge a functional, high-quality experience with the empathy patients are looking for.
Digital ExperienceChatbots: The pros and cons of automated customer service
Learn what key factors to consider before introducing chatbots to your customer service strategy, with lessons from Microsoft, Estée Lauder and Airbnb.
Customer ExperienceTechnologyCustomer service for seniors: Why tech companies are taking an old-school approach
Despite their innovative products, discover why fast-growing tech companies, like Honor and Intuition Robotics, are taking an old-fashioned approach to customer service
Digital ExperienceHealthcareHow fast-growing health-tech companies are improving the patient experience
Learn how high-growth tech-driven companies like Oscar Health and Zocdoc are leveraging customer service in the healthcare industry to deliver an improved patient experience.
Customer ExperienceFinancial Services & FintechHow fintech companies are attracting Gen Z through customer experience
Discover how fintech companies and traditional financial institutions are using a digital and personalized customer experience to capture the attention of Generation Z.
People & CultureHow customer service significantly improves with diversity in the workplace
Learn why companies should consider diversity as a strategic tactic in realizing their business goals, including attracting top talent, enhancing their brand and delivering great customer service.
Digital ExperienceGamesWhy customer self-service is crucial for gaming player support
An often tech-savvy community, gamers have long turned towards self-help customer support as a primary means of service. Learn four ways to deliver exceptional self-service player support from industry experts.
Customer ExperienceTechnologyTELUS Digital and Google Cloud: Collaborating for customer experience innovation
Discover how Google Cloud and TELUS Digital are working together to create a better employee and customer experience through a high-tech, high-touch approach.
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