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Customer ExperienceCustomer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.
Digital ExperienceTravel & HospitalityCustomer complaint resolution: Using technology to achieve positive traveler outcomes
Learn how to provide high-tech customer support with omnichannel, big data and AI-enabled tools, without sacrificing the human touch.
Digital ExperienceTravel & HospitalityHow leading travel brands embrace a personalized approach to UX & UI
Discover four top travel brands that are providing personalized customer service through an enhanced user experience (UX).
Digital ExperienceSix ways to make the most of your speech analytics program
Learn how to optimize your speech analytics program to enhance the customer experience, improve operational efficiency and increase sales.
Digital ExperienceThree ways to turn chatbot tech into increased savings and better customer support
By effectively utilizing chatbots in three key ways, brands can unleash the technology’s potential to save money and reduce contact center volume.
Digital ExperienceHow artificial intelligence in the contact center improves customer satisfaction
Learn why artificial intelligence should be part of your action plan when it comes to improving customer satisfaction (CSAT) scores.
Digital ExperienceHow business intelligence drives contact center efficiency
Discover why business intelligence is an exciting tool for brands looking to improve customer satisfaction while also boosting operational efficiency.
Digital ExperienceHow speech and text analytics improve performance, processes and costs
Discover how speech and text analytics can drive increased revenue, improved conversion rates and lower costs in the contact center and beyond.
Digital ExperienceHow chatbots improve customer satisfaction (CSAT) scores
Discover how advancements in technology have elevated chatbots from novelty to necessity for increased customer satisfaction.
Digital ExperienceHow artificial intelligence in the contact center reduces call volume
Learn how traditional call reduction strategies partnered with artificial intelligence (AI) can benefit both the customer and the contact center.
Digital ExperienceHow to use business intelligence to improve the customer experience
Discover how business intelligence (BI) is positively impacting operational efficiencies and giving companies a competitive edge in the marketplace.
Customer ExperienceTravel & HospitalityMeeting Millennial traveler needs: Lessons from the sharing economy
Discover the needs of the Millennial traveler that are reshaping the travel and hospitality industry, and building brand loyalty in the process.
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