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Customer ExperienceFinancial Services & FintechFive things all financial services leaders need to know about customer service
Discover best practices for boosting customer service in the financial services industry from customer experience experts.
Customer ExperienceThe three customer service basics that are non-negotiable
Before your support team tackles new, high-tech frontiers, it’s crucial they master these three customer service fundamentals.
Customer ExperienceOnshore, nearshore or offshore? What to look for in a customer experience outsourcing destination
Learn what key attributes to consider when selecting the right contact center location for your brand.
Customer ExperienceFinancial Services & FintechWhy your cryptocurrency exchange needs an expert customer service partner
Discover five key qualities to look for in a contact center outsourcing partner for high-quality customer service.
People & CultureTravel & HospitalityBuilding the emotional intelligence that the empathy economy demands
Discover expert tips for incorporating empathy in your travel and hospitality customer service strategy from the author of ‘How emotions are made’.
Digital ExperienceWhat KPIs matter most when measuring chatbot customer service?
The five most important metrics when it comes to measuring successful chatbot customer service interactions.
Digital ExperienceReduce customer churn with AI-enhanced predictive analytics
Discover three ways artificial intelligence (AI) can help brands retain customers when used in combination with predictive analytics.
Digital ExperienceHealthcareIt’s okay to talk SMAC about healthcare – Social, Mobile, Analytics and the Cloud
Learn how SMAC (Social, Mobile, Analytics and the Cloud) are being leveraged to deliver a better healthcare customer experience.
People & CultureThe empathy solution: Four strategies for developing compassion in your agents
Discover expert strategies for developing empathy in the contact center for the good of your customers and your brand.
Customer ExperienceFinancial Services & FintechWhy a customer experience partner is key to earning fintech consumer trust
Learn how a customer experience partner can help fintech companies build trust during times of hyper-growth and market disruption.
Customer ExperienceDrive performance and improve costs with Business Process Improvement
Learn how TELUS Digital’s BPI practice can help you achieve the best customer experience through continuous process enhancement.
Digital ExperienceTravel & HospitalityDelivering a high-tech, high-touch customer experience in travel and hospitality
Discover how leading travel and hospitality brands are navigating the high-tech, high-touch customer relationship.
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