- Generative AI
Effectively applying human intelligence for evolving generative AI training
Discover how high-quality data curated by subject-matter specialists is enhancing large language models' reasoning capabilities and paving the way for agentic AI.
- Generative AI
AI at work: How employees are using generative AI
Discover the survey results from TELUS Digital that explore how employees are using publicly available GenAI assistants at work.
- AI Trends
Agentic AI: The autonomous revolution that is reshaping enterprises in 2025
Discover how agentic AI is transforming business operations through its autonomous decision-making capabilities that transcend traditional AI applications.
- Data Collection
Fraud prevention best practices when crowdsourcing AI data
Learn to safeguard AI training data from fraud with proven security frameworks. Read about threats in crowdsourcing and effective defense strategies.
- Generative AI
Fine-tuning large language models: A primer
Companies are eager to leverage the benefits generative AI (GenAI) offers. Implementing the technology, however, isn't a 'plug-and-play' process. Instead, it hinges on a critical task — fine-tuning a pretrained large language model (LLM) to be a specialist at your intended domain or application.
- Data CollectionAutomotive
ADAS field operations testing: Four essential considerations for program success
Discover the processes involved in field operations testing for enhancing advanced driver assistance systems and key considerations for program success.
- Responsible AI
How to build responsible AI practices into your organization
As GenAI implementations become more prominent, it's critical to adhere to responsible AI practices to protect your brand and foster customer trust.
- Generative AI
How empathy in your large language model can improve your CX
Can a chatbot be empathetic? Discover what empathetic chatbots look like, how're they're trained and the impact they could have on your business.
- Generative AI
A practical guide to GenAI applications for customer experience management
Learn about some popular customer experience GenAI use cases, and how the technology can help CXM leaders maintain a competitive advantage.
- Generative AI
Five strategies to mitigate bias when implementing generative AI
Discover five critical strategies for mitigating bias when implementing generative AI into your organization.
- Generative AI
Infographic: Consumer sentiment on generative AI training data
A recent TELUS Digital survey explored consumer sentiment around the origin and quality of generative AI training data. Take a look at the findings.
- Generative AI
Explainable AI: A four-step framework for intellectual oversight
As use of generative AI increases, it's critical to be able to understand how models arrive at the output they do in order to foster trust.
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