Technology Partners

Our Team

Our Awards

Social Impact

Newsroom

Locations

Careers

About Us

Contact

Do Not Sell my Personal Information

Cookie Preferences

Culture Value Chain

iLabs Center for Innovation

Industries

Insights

Investor Relations

TELUS Digital is a subsidiary of: 

Privacy Shield Framework

Privacy Policy

Solutions

Subscribe to Newsletter

Website User Terms

WillowTree, a TELUS Digital Company

Icon facebook

Icon youtube

Icon linkedin

Technology

Financial Services & Fintech

Automotive

Healthcare

Communications & Media

Games

Retail & Ecommerce

Travel & Hospitality

infobrief

Guide

Resource Type Article

Article

case-studies thumb

Case Study

Preventing fraud for a global tech company in the travel and hospitality space image with fern in background

TI resource case 900x510

Video

whitepapers thumb

Research & Reports

brochures thumb

Brochure

Podcast Type Image

Podcast

A PDF of the case study overlaying a green fern.

Maximizing profitability in telecom case study asset image

Discover how TELUS Digital’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.

A professional woman looking down at a smart phone screen.

Maximizing profitability in telecom case study preview image

Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence

Discover digital customer experience success stories and insights from leading financial services brands that can be applied across industries.

Illustration of a smartphone, a credit card, coins and a shield with a lock icon, all meant to symbolize customer experience for banking and financial services brands

cx banking financial services

Lessons in customer experience from leading banking and financial services brands

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring a character browsing an ecommerce website and pointing to a shirt with an eco-friendly tag.

Questions for now Frank And Oak image

What is the Frank And Oak secret for adapting to changing customer preferences?

Discover why TELUS Digital has been named a Leader in Everest Group's Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024.

Everest Group PEAK Matrix Header

Everest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024

Preview image of the 2024 CX Leaders Trends & Insights report being displayed on a laptop screen and accompanied by some leaves

EITK support resource

Stay on top of the latest CX trends for 2024

Inform your CX strategy with new data

Adapt to CX trends

This report includes:

See how leaders are responding to budgetary challenges

Discover where consumer and corporate viewpoints diverge

Get a sense of where other brands are in their AI journeys

Three reasons to download the report

Aligning with customer expectations requires constant iteration and adaptation. The best CX leaders are persistent in tracking trends and backing their decisions with the latest data.

If that sounds like you, this report will be an invaluable resource. It's packed full of useful information, including the biggest challenges your peers are facing, technology investment trends and much more. Get your copy of the report to up your game in 2024.

Access the latest survey results and stay on top of customer experience (CX) developments in 2024 with this new report by Execs In The Know, sponsored by TELUS Digital (formerly TELUS International).

The full 2024 CX Leaders Trends & Insights report from Execs In The Know, sponsored by TELUS International

Execs In The Know: 2024 CX Leaders Trends And Insights

Two photographs edited together; one features two people looking at a tablet, while the other features a number of people typing on keyboards

EITK support

Check out our solutions

Execs In The Know: 2024 CX Leaders Trends & Insights

On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders' priorities in 2024.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character speaking to a customer service agent over the phone, with a calendar in the background reading "2024."

Questions for now trends image

What trends are shaping customer experiences in 2024?

This global assessment evaluates vendors offering data labeling software technologies and capabilities.

IDC MarketScape - Data Labeling Graph 2023

IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment

Meeting the complex data annotation requirements of a unique non-profit organization with fern in background.

Thorn - preview image

TELUS Digital completed a secure, in-facility annotation project for Thorn, a non-profit organization dedicated to protecting children.

Purple digitalized waves on black background.

Thorn case study main image

Meeting the complex data annotation requirements of a unique non-profit organization

generative AI CXM infographic on a computer with greenery in the background

Resource infographic EverestGroupCXMSurveyResults 900x510

Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results. 

Featured-Image-EverestGroupCXMSurveyResults

Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

More and more, brands are looking to take steps toward implementing and scaling generative AI in their CX operations. Read best practices from our leaders.

Image of a number of lightbulbs, with the center lightbulb standing out in a different color to symbolize innovative ideas

Generative AI thought leadership

How to seize the potential of generative AI in digital CX, according to leaders

Brands are eager to reap the benefits of generative AI (GenAI) while limiting potential risks. Join Steve Nemzer, director of AI growth and innovation for TELUS Digital (formerly TELUS International), as he shares best practices for leveraging GenAI without compromising your organization’s goodwill.

genAI webinar

Building trust in generative AI

Learn about some popular customer experience GenAI use cases, and how the technology can help CXM leaders maintain a competitive advantage.

An illustration of a robot with icons around its head denoting the types of content that can be generated by AI, including, text, voice, video and code.

A practical guide to GenAI applications for customer experience management

Join featured speakers from TELUS Digital (formerly TELUS International) and guest, Forrester, as they explore the powerful synergy between artificial intelligence, automation and Contact Center as a Service (CCaaS) solutions for transforming customer experience (CX) strategies.

Driving CX success with AI and automation in CCaaS

industry-icon-ecommerce 2x

Depiction of data and icons meant to symbolize financial services and fintechs

bfsi solutions hero

Fintech & Financial Services

industry-icon-tech-games 2x

Industries - Games page - Hero

icon-ecommerce 2x

Retail and ecommerce hero banner displaying a smartphone with a buy button, mouse cursor and a bunch of shopping bags

ecommerce hero

industries-icon-automotive

Autonomous vehicles driving on a purple background with mobile phone indicating location.  

Automotive Industry Page - Hero Banner

industry-icon-travel

The view of a sunset from an airplane window.

Travel and Hospitality hero

icon-tech 2x

Industries - Technology - hero - landscape

icon-communications 2x

Abstract image of interconnected data points meant to convey networks and connection

Communications and media hero

icon-healthcare 2x

An illustration of a collection of icons that represent the healthcare industry, such as, a needle, DNA, a pill, a blood drop and a clipboard.

Healthcare - Hero

A woman working on an application on a computer.

Application Support and Maintenance - Hero

Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

Customer service agents speaking with customers on the phone.

CCaaS - Hero

Contact Center as a Service (CCaaS)

Deliver seamless, efficient and cost-effective customer experiences (CX) in the cloud.

A group of coworkers walking down the stairs in an office.

Workforce Management - Hero

Workforce Management Solutions

Optimize workforce efficiency for all vendor and captive sites.

Multiple customer support agents sitting at computers talking to customers on the phone. 

Cloud Contact Center Hero

Cloud Contact Center Solutions

Enjoy reliability and scalability with our cloud-based CCaaS platforms.

Photograph of a customer service agent wearing a headset and smiling

CX managed services hero

CX Management Services

Optimize every facet of your customer experience operations.

A woman using a smartphone. There are icons and other imagery representing artificial intelligence overlaid.

AI Bots - Hero

AI Bots

Integrate next-gen intelligent solutions for improved CX.

Two professionals working together at a laptop computer.

Digital Consulting - Hero

Digital Consulting

Build your digital roadmap using customer-centric approaches and human-centered design.

Person working on Fine-Tune Studio on their laptop. 

gen AI hero

Data for Generative AI

Evolve your large language models with human-validated datasets for model fine-tuning & evaluation.

Multiple IT professionals collaborating on a project at a computer.

Application Management Services - Hero

Application Services

Design, build and optimize personalized applications for delightful customer experiences.

A woman working on a computer with an illustrated digital brain and code overlaid, representing generative AI technology.

GenAI Jumpstart - Hero

GenAI Jumpstart

An eight week engagement for companies at an early stage of their AI journey.

Two professionals working on computers looking at a digital representation of a chat bot.

Intelligent Insights - Hero

Intelligent Insights

An RPA and chatbot management platform to optimize your digital workforce.

Cloud Services - Hero

Cloud Services

Support for every step of your public, private or hybrid cloud journey.

intro-video-anno

Data Annotation

Fuel your computer vision, natural language processing and speech models with ground truth data.

A group of professionals gathered around a table looking at analytical charts and graphs.

Customer & Data Analytics - Hero

Customer Analytics

Transform data into business insights with 360 degree customer journey analytics.

A female professional sitting at a desk shaking the hand of a male professional.

Talent Acquisition - Hero

Recruitment Process Outsourcing

Strategically source and manage your talent using our recruiting expertise.

A man working in a data center using a tablet.

Managed IT Services - Hero

Managed IT Services

Enhance the availability, performance, security and cost efficiency of your essential IT assets.

Fuel iX wordmark, featuring a illustrations of interconnected technology meant to symbolize generative AI and the benefits of Fuel iX as a solution

Fuel iX Category

Fuel iX

Accelerate generative AI benefits while ensuring flexibility, control, productivity and trust.

AI Data

Everest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024

Everest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024

Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment

IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment

Check out our solutions