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Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas
Everest Group evaluated and compared 43 providers for its 2024 PEAK Matrix® Assessment for Customer Experience Management (CXM) Services in the Americas. Rankings were based on market impact, vision and capabilities. Download this report to uncover why analysts and buyers have named TELUS Digital a ‘Leader’ for the sixth consecutive year.
"TELUS Digital provides a comprehensive suite of solutions across the customer life cycle, integrating proprietary GenAI tools with key front-end design capabilities, advanced analytics, automation, and self-service options like asynchronous messaging to drive digital transformation in CXM…"
Sharang Sharma, Vice President, Everest GroupTELUS Digital is one of only six CX providers recognized as a ‘Leader’ in the Americas
In its 2024 report, Everest Group highlights TELUS Digital’s speed in adopting GenAI, both leveraged internally in the organization, as well as the development of proprietary solutions and frameworks such as Fuel iX and GenAI Jumpstart. The report also acknowledges the strength of our technology partner ecosystem in supporting our ability to offer advanced analytics and automation, remote agent assistance, self-service and omnichannel solutions, and cloud-based solutions among others.
