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28 minsMarch 27, 2024What trends are shaping customer experiences in 2024?
On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders' priorities in 2024.
Customer ExperienceWhat trends are shaping customer experiences in 2024?
On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders' priorities in 2024.
Digital ExperienceHow can employee-facing technology improve your customer experience?
On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience.
Digital ExperienceHas the time come to prioritize voice-first experiences?
On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future.
Customer ExperienceAre these digital CX resolutions on your list for 2024?
On this episode, we look back at our first episodes of Questions for now — and highlight six customer experience resolutions to consider as your brand rings in the new year.
26 minsNovember 14, 2023What do people get wrong about automation?
On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience.
Cloud & IT LifecycleWhat do people get wrong about automation?
On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience.
Customer ExperienceHow can start-ups achieve the same world-class customer experience as a Fortune 500 company?
On this episode, we discuss how start-ups can deliver exceptional customer experience with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment.
Digital ExperienceHow can brands rethink data security to maintain customer trust?
On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.
People & CultureHow can brands leverage innovation to recruit top-tier talent?
On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.
Customer ExperienceHow do customer expectations change in difficult economic climates?
On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.
21 minsMay 25, 2023How can brands keep up with algospeak?
Trust & SafetyHow can brands keep up with algospeak?
Digital ExperienceA trailer for now: Questions for now — Compelling perspectives on digital CX
Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience.
People & CultureHow Patagonia's employee engagement leads to great CX
Evelyn Doyle, HR Director EMEA at Patagonia, talks to us about how empowering employees to be a part of something bigger is the secret that's stitched into Patagonia's fabric.
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