All insights
Latest insights
Digital ExperienceHow can brands rethink data security to maintain customer trust?
On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.
People & CultureHow can brands leverage innovation to recruit top-tier talent?
On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.
Customer ExperienceHow do customer expectations change in difficult economic climates?
On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.
Trust & SafetyHow can brands keep up with algospeak?
On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up.
Digital ExperienceA trailer for now: Questions for now — Compelling perspectives on digital CX
Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience.
Customer ExperienceMatt Dixon on overcoming customer indecision
Customer experience analyst and best-selling author, Matt Dixon, shares insights from his new book, The JOLT Effect: How High Performers Overcome Customer Indecision. Listen for his latest findings.
Digital ExperienceSeth Earley on setting the groundwork for AI implementation
On this episode, we're joined by Seth Earley, consultant and award-winning author of The AI Powered Enterprise. Tune in to hear Seth's insights on navigating uncertainty in AI development while keeping customer experience at the forefront, and his take on the biggest challenges when it comes to human-machine partnerships.
Digital ExperienceFinancial Services & FintechBitpanda on the future of investing
On this episode, we're joined by Lukas Enzersdorfer-Konrad, chief operating officer at Bitpanda. Tune in to hear Lukas' take on hot-button issues in the investing space including memestock, building trust in the face of crypto scams, like Squidcoin, and what the future of investing might entail.
Digital ExperienceFinancial Services & FintechHow a modern fintech is transforming traditional business banking
On this episode, we're joined by Ante Spittler, co-founder and CEO of Moss. Tune in to hear the origin story of Moss and how it was born from a passion to resolve common pain points in the customer experience.
Cloud & IT LifecycleSpotify and the future of intelligent automation
On this episode, we're joined by Sidney Madison Prescott, global head of intelligent automation at Spotify. Sidney shares her take on the future of artificial intelligence, robotic process automation and machine learning, as well as some of the best practices used at Spotify to drive efficiencies. Listen now.
People & CultureHow to engage a remote workforce with technology
On this episode, we're joined by Gideon Pridor, chief marketing officer at Workvivo, a comprehensive digital employee engagement platform that has the feel of a social networking site. Listen for insights on how to use technology for remote workforce engagement.
People & CultureTackling modern governance with Diligent
Learn how Diligent tackles modern governance for its customer base of over 700,000 board directors and company leaders.
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