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Digital ExperienceHealthcareHow fast-growing health-tech companies are improving the patient experience
Learn how high-growth tech-driven companies like Oscar Health and Zocdoc are leveraging customer service in the healthcare industry to deliver an improved patient experience.
Customer ExperienceFinancial Services & FintechHow fintech companies are attracting Gen Z through customer experience
Discover how fintech companies and traditional financial institutions are using a digital and personalized customer experience to capture the attention of Generation Z.
People & CultureHow customer service significantly improves with diversity in the workplace
Learn why companies should consider diversity as a strategic tactic in realizing their business goals, including attracting top talent, enhancing their brand and delivering great customer service.
Digital ExperienceGamesWhy customer self-service is crucial for gaming player support
An often tech-savvy community, gamers have long turned towards self-help customer support as a primary means of service. Learn four ways to deliver exceptional self-service player support from industry experts.
Customer ExperienceTechnologyTELUS Digital and Google Cloud: Collaborating for customer experience innovation
Discover how Google Cloud and TELUS Digital are working together to create a better employee and customer experience through a high-tech, high-touch approach.
Customer ExperienceHow to excel at IoT and smart-home customer service
Internet of Things (IoT) connected home devices are making the contact center and customer service more important than ever. Discover how successful smart-home providers deliver exceptional customer service.
Customer ExperienceTravel & HospitalityEnhancing customer experience in the hospitality industry
From a minimalist yet cozy interior design to free Wi-Fi throughout, learn how citizenM has redesigned the conventional hotel stay and rewired it for a digital-savvy generation of travelers
Customer ExperienceCustomer service for Gen Z: How to connect with the next power generation
Discover how to effectively meet the unique customer service expectations of Generation Z by offering speed, security and availability in each brand interaction.
Customer ExperienceTechnologyThree ways tech unicorns are prioritizing customer service as a differentiator
Three ways high-valued fast-growing tech companies are leveraging customer service to differentiate themselves from established businesses and competing start-ups.
People & CultureIn the global war for talent, CSR goes from ‘nice to have’ to ‘must have’
Discover how a well-executed corporate social responsibility (CSR) strategy can help attract and retain top talent in an increasingly competitive human capital market.
Customer ExperienceGamesHow to exceed gamers’ customer service expectations through outsourcing
Learn some of the top ways that gaming companies can earn a competitive advantage through customer service, including contact center outsourcing.
Digital ExperienceTravel & HospitalityHow the travel and hospitality industry can get ahead with omnichannel customer service
Learn what brands in the travel and hospitality industry stand to gain from an omnichannel offering and how to tap into this growing opportunity for seamless customer service.
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