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Latest insights
Customer ExperienceTravel & HospitalityHow IHG takes hospitality to new heights
From pale ale to world-class hospitality, learn how a popular UK brewery came to be a world-leading hotel company.
Customer ExperienceHow to optimize your customer win-back strategy
Discover best practices for resolving complaints and winning back customers.
Cloud & IT LifecycleFinancial Services & FintechDigital transformation technologies for banking pioneers
Discover four technologies leading the digital enablement of the financial services industry.
People & CultureHow to tap into the strengths of a culturally diverse customer service team
Discover customer experience (CX) best practices for supporting and encouraging cultural diversity in customer care.
Digital ExperienceWhat is DX? And other digital customer experience terms defined
AI, RPA, VA, IoT — the list of acronyms defining the digital customer experience is never-ending. Here are the DX terms you need to know.
Trust & SafetyMake your customer service more Instagram-able
Learn how to leverage your company’s Instagram account to deliver great customer service.
Cloud & IT LifecycleTravel & HospitalityOn time, every time: The value of intelligent automation in air travel
Discover how intelligent automation is improving the passenger experience with fewer cancelled flights and personalized customer service.
Trust & SafetySurvey results: Millennials’ views on social media and the customer experience
Uncover new social media insights, based on a survey commissioned by TELUS Digital and conducted online by The Harris Poll.
People & CultureAre you underestimating the role of culture in digital transformation?
For digital transformation to work, corporate culture needs to be nimble, collaborative and open to calculated risk.
Digital ExperienceRetail & EcommerceHow the mobile customer experience is driving holiday sales
Discover three strategies for creating mobile-friendly touchpoints in the customer journey.
Trust & SafetyHow leading brands are supercharging social media customer support into the future
What’s next for social media customer care? Experts from Alaska Airlines and Home Depot share their predictions.
Customer ExperienceHealthcareThe most important quality for a healthcare customer service agent to have
Learn how to make your company’s healthcare customer service a more empathetic, humane experience.
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