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Latest insights
Digital ExperienceLet's get phygital: Using technology to create a new class of customer experiences
The merging of the physical and digital — or “phygital” — frontier is starting to catch brands’ attention. Learn how leading companies are blending these two realms to create stellar customer experiences.
Trust & SafetyKnow your customer (but don’t annoy them)
Know your customer (KYC) processes are crucial for corporate and client security. Learn best practices for striking the right balance between trust and convenience.
People & CulturePreparing your support team for the future of customer service
Discover top tips for hiring, training and engaging your customer service team in the digital age.
Digital ExperienceTop five conversational bots and why we love them
What makes a great chatbot? It’s a combination of functionality, convenience and good UX/UI design. Here’s a look at five shining examples of conversational bots.
People & CultureFour attributes of outstanding customer experience leaders
Discover four leadership traits needed to build a customer-obsessed organization.
Digital ExperienceData ethics and the impact on customer service
Discover the growing link between data ethics and excellent customer experience, along with key strategies for building consumer trust.
Customer ExperienceCommunications & MediaThree essential elements for superior telecom customer experience
Learn why great customer service in telecom demands a blend of digital transformation and an engaged corporate culture.
Digital ExperienceIntelligent Self-Service: Help your customers do more with less (effort)
Discover why bundling simple customer-brand interactions with advanced technologies is the wave of the future.
Trust & SafetyTravel & HospitalityDoing it for the ‘Gram: Instagram’s impact on travel and hospitality CX
Learn why more and more travel and hospitality brands are seeing the value in Instagram as a sales and customer service tool.
Customer ExperienceGamesFintech’s growing role in online games and player support
Learn how player support is evolving with financial technology.
Digital ExperienceWhy you need a mobile-first strategy
Discover four key trends driving the mobilization of the customer experience.
Digital ExperienceAre we experiencing an ‘infobesity’ epidemic?
Discover six ways to optimize data in the contact center—and avoid information overload.
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