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Cloud & IT LifecycleGoogle Cloud and TELUS Digital: From the inside out (and how Work Anywhere came to be)
The novel coronavirus pandemic sparked many unforeseen business challenges, including the need to rapidly enable remote work for entire workforces. Discover how TELUS Digital leveraged its long-time partnership with Google Cloud to mobilize the workforce.
Digital ExperienceOvercoming customer self-service obstacles
Self-service can be an efficient way to deliver customer care – provided your customers don’t hit a snag. Discover best practices for avoiding obstacles.
People & CultureThe power of gender equality in the workplace
International Women’s Day takes place on March 8, but that doesn’t mean working toward an inclusive society is a single day affair. Learn about TELUS Digital’s ‘Work For Her’ program which aims to create equal opportunities for training and employment for women in El Salvador.
Digital ExperienceGamesThe games we play and the data that drives them
Learn how player data can translate into better design, boosted revenue and more acute fraud detection.
Customer ExperienceTravel & HospitalityFour ways to connect with Baby Boomer leisure travelers
Baby Boomers may not be obsessed with sharing vacation photos on Instagram or snapping videos for TikTok, but that doesn’t mean they don’t have the desire (and resources) to travel. Learn how to attract and retain this coveted demographic.
People & CultureHow curiosity in the contact center leads to better CX
Curiosity isn’t just an innate characteristic people possess. Rather, it’s a behavior that can be learned with a little encouragement. Learn how to foster a culture of curiosity in the workplace and improve the customer experience in the process.
Trust & SafetyThe role of AI in content moderation
AI is great at detecting some types of unwanted user-generated content, but not others. That’s why your safest best is to take a high-tech, high-touch approach to content moderation. Learn more about striking the right balance between technology and human agents.
Digital ExperienceFlowchart: Is your best customer service option self-service?
Generations have different preferences for when, where and how they want to use customer support self-service tools. But, what are they? Take a journey through our flowchart and see for yourself!
People & CultureHow to prepare customer service agents for threatening or emergency interactions
Your customer care agents may be well-trained in your product or service, but are they prepared to handle an emergency? Discover tips for making sure your team is ready for challenging support interactions.
Customer ExperienceFinancial Services & FintechCX trends fintech and financial services firms can 'bank' on
Innovations like machine learning, robotic process automation and chatbots helped improve CX for fintech and financial services firms over the past decade. Learn what’s in store for the industry in the years ahead.
Digital ExperiencePredicting customer emotion in the contact center
It’s estimated that by 2025, 60% of major consumer brands and retailers will be increasing customer engagement and influencing purchasing decisions through the use of emotion detection and management strategies. Here’s a look at how they’ll accomplish the task.
Customer ExperienceTechnologyDon't lose touch with your customers as you grow
Fast-growing companies often struggle with maintaining close relationships with customers while scaling their business. Learn how to sustain your customer experience as you grow.
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