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AI DataThe importance of controlling for bias in AI
As AI plays an increasingly larger role in customer service, it has the potential to bake in underlying human biases. Discover key strategies for controlling machine bias in your AI-enabled tools.
Customer ExperienceTravel & HospitalityHow travel and hospitality brands are adapting with the pandemic
As economies around the world cautiously re-open, travel and hospitality brands’ CX needs will likely remain unpredictable for the foreseeable future. Discover the keys to successfully navigating the road to recovery.
Trust & SafetyGamesImproving the player experience by combatting games fraud
Games fraud is on the rise as the gaming industry continues to experience significant growth. Discover best practices for combatting games fraud while improving the player experience.
Cloud & IT LifecycleHow to maximize your digital transformation despite the pandemic
The COVID-19 pandemic unexpectedly accelerated the digital revolution. Discover why your company should continue, and even ramp up, your path to digital transformation.
Customer ExperienceFour things the best CX disruptors do right
CX leaders aren’t following trends; they’re blazing their own paths to win customers. Discover four lessons to be learned from the best CX disruptors and how to apply them to your organization.
Customer ExperienceGamesLevel up: How games companies are embracing the surge in player support
Games companies have experienced a historic surge in demand in recent months. Discover how they are rising to the challenge to meet increasing demands for player support.
Customer ExperienceThree ways to encourage empathy in CX during a crisis
In good times and in bad, empathy is the key to great customer service. Discover three ways to inspire empathy in your team and your CX.
Customer ExperienceFour ways to make your customer experience more transparent
Transparency of information has taken on increased meaning in our daily lives. From influencing consumer decisions and impacting brand trust, learn how to make your customer experience more transparent to benefit both your business and customers.
Digital ExperienceHow the cloud makes work easier for contact center agents
Cloud solutions in contact centers are changing the customer service game not only for customers, but also for agents. Learn about the top three benefits of a cloud-based contact center.
Customer ExperienceThe importance of staying connected with customers during a crisis
Maintaining business continuity while demonstrating awareness of the current COVID-19 situation is a delicate balancing act. Discover best practices on how to effectively connect with your customers during challenging times.
People & CultureThe future of work: how virtual desktops enable a high-tech, high-touch approach for remote work
In times of crisis, the way a company responds can make all the difference. Discover how brands can utilize a high-tech, high-touch approach for a seamless transition to remote work.
People & CultureFrom the boardroom to the living room: Navigating the shift to at-home customer support
From frontline agents to executives, in almost every industry, brands have been forced to rethink their systems and processes in an effort to maintain business continuity. Discover best practices for navigating the shift to the home office.
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