Digital Experience

Video

Driving CX success with AI and automation in CCaaS

Join featured speakers from TELUS Digital (formerly TELUS International) and guest, Forrester, as they explore the powerful synergy between artificial intelligence, automation and Contact Center as a Service (CCaaS) solutions for transforming customer experience (CX) strategies.

Cloud Contact Centerwebinar

Driving CX success with AI and automation in CCaaS

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Digital Experience

AI & Bots

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The ultimate guide to contact center AI

Discover how contact center AI can elevate your CX operations. Explore benefits, challenges, best practices and more.

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Overcoming GenAI implementation challenges in CX

GenAI Jumpstart

Cloud Contact Center

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Research & Reports

The CCaaS breakthrough: Redefining customer interactions with AI

Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan sponsored by TELUS Digital (formerly TELUS International).

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Everything you need to know about Contact Center as a Service (CCaaS)

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The Five9 Intelligent CX Platform guide

Cybersecurity

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Winning customer trust through data security

Customer trust is priceless. Learn how brands can lead with data security to earn and maintain trust, and develop long-term customer loyalty.

How can brands rethink data security to maintain customer trust?

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Data security considerations for the future of remote work

Data & Customer Analytics

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People gathered around a whiteboard in an office setting, with one individual writing on the whiteboard, meant to symbolize the understanding of customer data necessary in customer experience

To align with customer expectations, deliver data-driven CX

Customer experience in the digital age is defined and driven by data. Read about gathering customer data and putting it to use in this bylined article by Kory Laszewski, vice president of global sales at TELUS Digital.

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Financial Services & Fintech

Appreciating the value of predictive analytics in banking

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The ultimate guide to customer intelligence

Digital Trends

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Podcast

A trailer for now: Questions for now — Compelling perspectives on digital CX

Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience.

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The top digital customer experience trends in 2023

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The future of digital CX, according to leaders

DX Best Practices

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Illustration of a smartphone, a credit card, coins and a shield with a lock icon, all meant to symbolize customer experience for banking and financial services brands

Financial Services & Fintech

Lessons in customer experience from leading banking and financial services brands

Discover digital customer experience success stories and insights from leading financial services brands that can be applied across industries.

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Financial Services & Fintech

Going beyond transactions: How card brands can offer elite digital CX

Financial Services & Fintech

Holistic digital customer experience solutions for card services

IVR

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Best practices guide to addressing — and preventing — fraud in your IVR system

IVR fraud is on the rise. Learn how to leverage a multi-layered approach to better protect your customers and your brand.

Best practices guide to addressing — and preventing — fraud in your IVR system

IVR fraud is on the rise. Learn how to leverage a multi-layered approach to better protect your customers and your brand.

Mobile

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Retail & Ecommerce

How is your mobile and web checkout affecting your customer experience?

The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.

Retail & Ecommerce

How is your mobile and web checkout affecting your customer experience?

The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.