AI & Bots

Learn how traditional call reduction strategies partnered with artificial intelligence (AI) can benefit both the customer and the contact center.

From building customer loyalty to reducing attrition rates, discover the many reasons why artificial intelligence is becoming a powerful customer service tool.

Gamers are a passionate community and word of poor customer service can spread instantly. Discover how emerging chatbot tech can enhance the player support experience.

Discover how artificial intelligence is improving healthcare customer service by solving some of the most cumbersome problems facing the industry today.

Learn what key factors to consider before introducing chatbots to your customer service strategy, with lessons from Microsoft, Estée Lauder and Airbnb.

The coming AI revolution represents an opportunity not just to streamline certain customer service processes, but to take stock of the human touch and consider in what ways it may become more important than ever. Industry experts and AI firms share insights.

Before bots become universally accepted, brands need to work out a few kinks. Bots represent an opportunity to provide faster service but an over-reliance on this technology can damage brand credibility. Booking.com, 15Below and IDC share insights.