AI & Bots

Discover how contact center AI can elevate your CX operations. Explore benefits, challenges, best practices and more.

Explore GenAI implementation challenges and see how working with an outsourcing partner can help ensure successful AI integration in your CX operations.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.

Uncover how TELUS Digital developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).

Learn what conversational AI is, how it relates to chatbots, leading examples and future trends for the technology in this short primer.

Augmented intelligence is the idea of using AI to empower human decision-making and improve performance. Discover how different industries are integrating AI and augmented intelligence into their operations.

Chatbots are a vital tool in improving the customer experience but machine learning security is key. Discover important considerations for design.

The key to capitalizing on a digital workforce is through optimization. Learn how to make the most of your digital co-workers.

Make strategic decisions with the full picture of your digital workforce.