AI & Bots
- Insights
- Digital Experience
- AI & Bots
AI & BotsFive common mistakes to avoid when building a conversational bot
Building a chatbot? Steer clear of these common mistakes to maximize your chances of customer service success.
AI & BotsThe cost of customization in the contact center
Leading brands have always understood the power of delivering great customer service on a one-to-one basis. Now, the pressure is on to use technology to scale that level of personalization. Discover expert tips on striking the right balance without breaking the bank.
AI & BotsThe do's and don'ts of customer service automation
What aspects of your customer experience should you automate, and which should be left to human agents? Learn how and when automation works best.
AI & BotsHealthcareThe rise of conversational bots in healthcare
27 percent of consumers would rather answer sensitive health questions posed by virtual assistants than by people. Learn more of the reasons why conversational bots are now at the forefront of healthcare investment strategies.
AI & BotsFinancial Services & FintechCreating a virtual assistant for effortless financial services
Where do financial services companies new to the world of AI and bots begin in their digital journey? Discover tips from leading brands in the industry, including TD Bank and Standard Chartered.
AI & BotsTop five conversational bots and why we love them
What makes a great chatbot? It’s a combination of functionality, convenience and good UX/UI design. Here’s a look at five shining examples of conversational bots.
AI & BotsWhy bots break (and how to build them so they don’t)
Learn how to avoid the most common robotic process automation (RPA) pitfalls.
AI & Bots‘Artificial intelligence will solve everything,’ and other AI myths
Separating fact from fiction. Discover what artificial intelligence can — and can’t — do for businesses.
AI & BotsWhat KPIs matter most when measuring chatbot customer service?
The five most important metrics when it comes to measuring successful chatbot customer service interactions.
AI & BotsThree ways to turn chatbot tech into increased savings and better customer support
By effectively utilizing chatbots in three key ways, brands can unleash the technology’s potential to save money and reduce contact center volume.
AI & BotsHow artificial intelligence in the contact center improves customer satisfaction
Learn why artificial intelligence should be part of your action plan when it comes to improving customer satisfaction (CSAT) scores.
AI & BotsHow chatbots improve customer satisfaction (CSAT) scores
Discover how advancements in technology have elevated chatbots from novelty to necessity for increased customer satisfaction.
Be the first to know
Get curated content delivered right to your inbox. No more searching. No more scrolling.
Subscribe now