AI & Bots
- Insights
- Digital Experience
- AI & Bots
AI & BotsThe do's and don'ts of customer service automation
What aspects of your customer experience should you automate, and which should be left to human agents? Learn how and when automation works best.
AI & BotsHealthcareThe rise of conversational bots in healthcare
27 percent of consumers would rather answer sensitive health questions posed by virtual assistants than by people. Learn more of the reasons why conversational bots are now at the forefront of healthcare investment strategies.
AI & BotsFinancial Services & FintechCreating a virtual assistant for effortless financial services
Where do financial services companies new to the world of AI and bots begin in their digital journey? Discover tips from leading brands in the industry, including TD Bank and Standard Chartered.
AI & BotsTop five conversational bots and why we love them
What makes a great chatbot? It’s a combination of functionality, convenience and good UX/UI design. Here’s a look at five shining examples of conversational bots.
AI & BotsWhy bots break (and how to build them so they don’t)
Learn how to avoid the most common robotic process automation (RPA) pitfalls.
AI & Bots‘Artificial intelligence will solve everything,’ and other AI myths
Separating fact from fiction. Discover what artificial intelligence can — and can’t — do for businesses.
BrochureAI & BotsConversational Bots - selecting the right bot for your needs
Uncover how next-gen technology is available to fill in the gaps and deliver the exceptional service customers have come to expect.
AI & BotsWhat KPIs matter most when measuring chatbot customer service?
The five most important metrics when it comes to measuring successful chatbot customer service interactions.
AI & BotsThree ways to turn chatbot tech into increased savings and better customer support
By effectively utilizing chatbots in three key ways, brands can unleash the technology’s potential to save money and reduce contact center volume.
AI & BotsHow artificial intelligence in the contact center improves customer satisfaction
Learn why artificial intelligence should be part of your action plan when it comes to improving customer satisfaction (CSAT) scores.
AI & BotsHow chatbots improve customer satisfaction (CSAT) scores
Discover how advancements in technology have elevated chatbots from novelty to necessity for increased customer satisfaction.
AI & BotsHow artificial intelligence in the contact center reduces call volume
Learn how traditional call reduction strategies partnered with artificial intelligence (AI) can benefit both the customer and the contact center.
Be the first to know
Get curated content delivered right to your inbox. No more searching. No more scrolling.
Subscribe now