AI & Bots

Learn how TELUS Digital can help you meet your hyperautomation goals.

Autonomous finance is bringing transformative change to the financial industry. Discover best practices to ensure you’re exceeding customer expectations.

A chatbot is a program that mimics real, human conversation. Learn how they work in this introductory guide.

Learn the basic chatbot terms you’ll need to know before diving into further research about how a chatbot works or how to build one.

Automation is an invaluable tool for healthcare companies. Discover how mobile technology and chatbots can transform your customer experience.

AI-powered robotic process automation, virtual assistants and chatbots promise to change the banking CX. Learn how banks can build trust and get consumers onboard.

Consumers are recognizing the convenience of verbally searching for information. For busy, on-the-go customers, the hands-free interaction option is hard to beat, which begs the question: Is your business’s customer experience (CX) voice-compatible?

Building a chatbot? Steer clear of these common mistakes to maximize your chances of customer service success.

TELUS Digital has almost 40,000 team members requiring swift and effective IT support. Learn how an internally implemented Conversational Bot helped save time and reduce costs, while engaging team members in a new unique way.

Leading brands have always understood the power of delivering great customer service on a one-to-one basis. Now, the pressure is on to use technology to scale that level of personalization. Discover expert tips on striking the right balance without breaking the bank.